How to get invoice for Apple Store purchase made abroad

How can I get my invoice after a physical purchase that I made in a apple store out of my home country

iPad, iPadOS 18

Posted on Jun 30, 2026 11:26 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 2, 2026 6:29 AM

Hello Legi04, welcome to the Apple Support Community!

To retrieve your invoice, you do not need to return on site, simply contact Apple Support by phone or via the Support app. Explain to them that you never received the receipt by email after your purchase in store abroad. By providing them with the exact date of purchase, the name of the Apple Store concerned, the model of the device (and its serial number if you have configured it), as well as the amount charged to your credit card, they will be able to find the transaction in their system and send you the official invoice directly by email. Have a nice day :)

6 replies
Question marked as Top-ranking reply

Jul 2, 2026 6:29 AM in response to Legi04

Hello Legi04, welcome to the Apple Support Community!

To retrieve your invoice, you do not need to return on site, simply contact Apple Support by phone or via the Support app. Explain to them that you never received the receipt by email after your purchase in store abroad. By providing them with the exact date of purchase, the name of the Apple Store concerned, the model of the device (and its serial number if you have configured it), as well as the amount charged to your credit card, they will be able to find the transaction in their system and send you the official invoice directly by email. Have a nice day :)

Jul 2, 2026 3:42 PM in response to Legi04

Thanks! I did it, but they told me they can’t help me. They said they can only assist if the purchase was made through the online store. Since it was purchased at the physical store, I have to request it there. The problem is there’s no way to do that—I lived in a different country. They have a phone number, but it’s not working..

How to get invoice for Apple Store purchase made abroad

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.