Apple Pay balance disappear after receiving a payment

Hello, I have a question about Apple Pay. I received a payment from someone over 2 hours ago and the money showed in my account but when I went to send from Apple play to my connected bank, it said in sufficient funds. I closed the app then re opened and the balance said 0.00. I checked my bank it was never deposited. I checked my sent and received transactions and it shows received but my balance is still zero


[Re-Titled by Moderator]

Original Title: Help with Apple pay

Posted on Jun 30, 2026 7:41 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 1, 2026 5:52 AM

Apple Cash is serviced and issued by Green Dot Bank. Please contact an Apple Cash Specialist at Green Dot Bank. 


Contact Green Dot Bank:


•  call (877) 233-8552


•  disputes at P.O. Box 9, West Chester, Ohio


•  general customer service at P.O. Box 1070, West Chester, Ohio 45071


• visit www.greendot.com


https://applecash.greendot.com/termsconditions/

1 reply
Question marked as Top-ranking reply

Jul 1, 2026 5:52 AM in response to catreena257

Apple Cash is serviced and issued by Green Dot Bank. Please contact an Apple Cash Specialist at Green Dot Bank. 


Contact Green Dot Bank:


•  call (877) 233-8552


•  disputes at P.O. Box 9, West Chester, Ohio


•  general customer service at P.O. Box 1070, West Chester, Ohio 45071


• visit www.greendot.com


https://applecash.greendot.com/termsconditions/

Apple Pay balance disappear after receiving a payment

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.