I’m using 12” 2017 MacBook, my screen goes off when I open the lid at certain angles or when I rest my hand at the base.
please help me with that, I don’t want to lose my MacBook.
MacBook, macOS 15.7
That is a known issue with the 2016 & 2017 USB-C Apple laptops. That and the dreaded Butterfly keyboard design which had both design & manufacturing defects. At one time Apple had free repair programs to address these issues, but they expired years ago.
It is not worth spending any money to repair any of these Apple USB-C Intel Macs from 2017-2020 for multiple reasons....you found one reason, Butterfly keyboard is another, plus your laptop's battery is likely worn out or even failing. The money spent on repairs is much better spent on a new laptop.
That is a known issue with the 2016 & 2017 USB-C Apple laptops. That and the dreaded Butterfly keyboard design which had both design & manufacturing defects. At one time Apple had free repair programs to address these issues, but they expired years ago.
It is not worth spending any money to repair any of these Apple USB-C Intel Macs from 2017-2020 for multiple reasons....you found one reason, Butterfly keyboard is another, plus your laptop's battery is likely worn out or even failing. The money spent on repairs is much better spent on a new laptop.
Sounds like a hardware issue.
That MacBook is either vintage or obsolete, depending on exactly which model and year it actually is.
Getting service for it may be challenging.
Apple may service a vintage Mac and replace necessary parts IF those parts are still available.
Apple will not service an obsolete Mac, though an Apple Authorized Service Provider might. Parts for an obsolete
may not be available.
Apple provides this guidance for service of vintage and obsolete Macs:
Obtaining service for your Apple product after an expired warranty - Apple Support
i agree that replacement is the better path today. The symptoms you describe strongly suggest a worn display cable, the one than runs from the display to the logic board through the hinge area.
In Retina displays, the display unit is one sealed assembly. Should any one component go bad, the only way to fix it is install an entire new display assembly. We cannot quote repair costs, but other people posting their experiences here say that the parts+labor cost for a new assembly starts close to US$500.
How far would $500 go toward the purchase of a new computer that runs the latest OS versions?
I'd suggest frequently updating your backups – and if you haven't been keeping backups, now is the time to start. If things get worse, and the screen goes off entirely, for good, you might be able to attach an external display and use a key sequence to mirror the internal display onto it. But you should also be prepared for the possibility of the Mac becoming unusable, in which case you wouldn't want to lose both the Mac and your data.
Allan Jones wrote:
How far would $500 go toward the purchase of a new computer that runs the latest OS versions?
A couple of data points:
The MacBook Neo is the most "direct" match for the old 12" Retina MacBooks. Like those notebooks, the Neo uses a low-end CPU, and has limited expansion ports, with no support for MagSafe charging or for Thunderbolt. (One of its two USB-C ports is for USB 2 and charging only.) You can only order the Neo with 8 GB of RAM – an amount that for some people, may prove limiting.
The M5 MacBook Air, which would have been the entry-level notebook in the absence of the Neo, is much more capable - with more RAM (16 to 32 GB), a faster GPU, much-more-fully-featured USB-C ports, a MagSafe 3 port, a backlit keyboard, and a choice of two screen sizes (13" or 15"). It can also drive two external displays.
Note that while your tag line says "MacBook, macOS 15.7", a MacBook (Retina, 12-inch, 2017) is not compatible with any version of macOS higher than macOS 13.* (Ventura).
12-inch 2017 MacBook screen goes off at certain angles
