I bought an iPad Pro 11” M5 2025 6th gen and a new case compatible with it. The sleep/wake function does not work with the case cover. The cover attracts metal (scissors, hair pin) so I know it’s magnetized. The case fits well. The “lock/unlock” toggle in the settings is on. I turned it off and on again just to make sure. Any other ideas?
iPad Pro, iPadOS 26
As described, it is very likely that the magnet embedded in the screen cover is incorrectly positioned. Less likely, the iPad's hall-effect sensor that detects proximity of the screen cover when closed, has a fault.
The automatic lock/unlock function is triggered by proximity of a small magnet embedded in the case cover. The position of the iPad sensor (and hence the case-embedded magnet that interacts with it) is critical - and often differs between iPad models. Many low quality iPad cases/covers of third-party origin may have incorrectly positioned magnets.
Before considering the iPad itself to be at fault, you would be best advised to substitute the case/cover (preferably of Apple origin) and re-test. If the issue is resolved, you have positively identified the source of the issue. If the problem is not resolved, only then consider a problem with the iPad itself.
If the problem is repeatable with an Apple cover, you might then consider seeking assistance from the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad:
As described, it is very likely that the magnet embedded in the screen cover is incorrectly positioned. Less likely, the iPad's hall-effect sensor that detects proximity of the screen cover when closed, has a fault.
The automatic lock/unlock function is triggered by proximity of a small magnet embedded in the case cover. The position of the iPad sensor (and hence the case-embedded magnet that interacts with it) is critical - and often differs between iPad models. Many low quality iPad cases/covers of third-party origin may have incorrectly positioned magnets.
Before considering the iPad itself to be at fault, you would be best advised to substitute the case/cover (preferably of Apple origin) and re-test. If the issue is resolved, you have positively identified the source of the issue. If the problem is not resolved, only then consider a problem with the iPad itself.
If the problem is repeatable with an Apple cover, you might then consider seeking assistance from the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad:
Sometimes, case manufacturers will state the the case is "compatible" with a generation/series of iPads. The case manufacturer will assume that the case will work with it but may not have actually verified it. In reality, the case may indeed fit the iPad physically but certain internal elements of the iPad itself may have been changed, even a very small amount. In this case, it would be the iPad's internal magnet placement. Or the case may have been manufactured incorrectly with some misalignment.
As was stated previously, buy a different case (different manufacturer) to try with the iPad to test. If it works as intended, the problem is with the case manufacturer of the defective / incompatible case (your first case that does not operate as intended).
Your post suggests its not an Apple case. Perhaps you should address this with the case manufacturer.
I’ve never used an Apple case and it definitely wasn’t a problem with my last iPad. Are you saying that only apple cases will work with this iPad?
iPad Pro sleep/wake not working with new case
