The Face ID of my iPhone XR, iOS 18 has an issue “a problem with the TrueDepth camera”. But the stolen devices protection is turned on, so now a particular app can’t be unlocked without Face ID and there’s no option for passcode. What do I do?
[Edited by Moderator]
Earlier iPhone models
Hello niyod999, welcome to the Apple Support Community!
Since the TrueDepth camera is out of order, the theft protection blocks everything because it requires Face ID. To get around this, go home or to a familiar place known to your iPhone, this will remove the security lock and allow you to go to Settings > Face ID and code to disable the option Protection of stolen devices. You can then use your secret code to open your application. For the broken sensor, the iPhone will have to be repaired at the Apple Store :Apple Repair and Repair Status Check - Official Apple Support. Have a nice day :)
Hello niyod999, welcome to the Apple Support Community!
Since the TrueDepth camera is out of order, the theft protection blocks everything because it requires Face ID. To get around this, go home or to a familiar place known to your iPhone, this will remove the security lock and allow you to go to Settings > Face ID and code to disable the option Protection of stolen devices. You can then use your secret code to open your application. For the broken sensor, the iPhone will have to be repaired at the Apple Store :Apple Repair and Repair Status Check - Official Apple Support. Have a nice day :)
Clearly, your phone has a hardware issue and there's no software fix for hardware issues. But this link should help you --> How to remove Stolen Device Protection af… - Apple Community
Thank you but I’ve been home for hours now and still nothing. My location is also turned on. I’m frustrated at this point and I can’t even delete the app, it requires Face ID to do so.
Perhaps our newest AI Bot might be “digesting” the user tip now.
Chattanoogan wrote:
Perhaps our newest AI Bot might be “digesting” the user tip now.
Maybe that's our job now?
Face ID and stolen devices protection issues
