Hola. Solicité un reembolso para una suscripción anual de Tellm y fue rechazado. Entiendo que la decisión aparece como final, pero me gustaría que revisaran mi caso nuevamente porque cancelé la suscripción y considero que hubo un malentendido. ¿Podrían explicarme el motivo exacto del rechazo y verificar si existe alguna excepción o revisión adicional?
iPhone 16 Pro
Hello yelenis161, welcome to the Apple Support Community!
This is a delicate situation, but you should know that on the Community, we are users like you and we do not have access to your account or refund files. When an application is refused and marked as final, the automatic system often blocks new online attempts. The best way to get a human review of your file and understand the exact reason is to contact Apple customer support: Contact - Official Apple Support. Calmly explain the misunderstanding to them so that an advisor can analyze your history. Have a nice day :)
Hello yelenis161, welcome to the Apple Support Community!
This is a delicate situation, but you should know that on the Community, we are users like you and we do not have access to your account or refund files. When an application is refused and marked as final, the automatic system often blocks new online attempts. The best way to get a human review of your file and understand the exact reason is to contact Apple customer support: Contact - Official Apple Support. Calmly explain the misunderstanding to them so that an advisor can analyze your history. Have a nice day :)
If you prefer to trouble shoot in your own language, you can select one of the links below. The first is for the Spanish Community forum. But as Bartor (the earlier poster) mentioned, only Apple has access to your records. So it may be best to contact Apple Support directly, using the second link.
Si prefiere solucionar problemas en su propio idioma, puede seleccionar uno de los enlaces a continuación. El primero es para el foro de la Comunidad Española. Pero como mencionó Bartor (el cartel anterior), solo Apple tiene acceso a sus registros. Por lo tanto, puede ser mejor ponerse en contacto directamente con el Soporte técnico de Apple, utilizando el segundo enlace.
Comunidad de soporte de Apple oficial
Reembolso suscripción Tellm rechazado, pido revisión
