Apple TV4K Airplay HBO Max failure

I am using an Apple TV4K (latest model) TVOS 26.5, latest version. I am using AirPlay connected to a stereo pair of HomePod minis for my audio output. All is well with the setup except for HBO Max will not properly playback through the current setup. All my other services work as they should. Netflix, Apple TV+, Amazon Prime, and YouTube TV playback just swell. HBO Max, used to function properly, but is a now a total failure. I read somewhere, Reddit maybe, that HBO audio is less than unless one springs for 'Premium' service. Then maybe it will work properly. I was wondering if anyone else has this problem? And if so, how did you manage to fix it? As you might imagine, HBO tech help was not helpful. Thanks.

Apple TV 4K, tvOS 26

Posted on Jul 3, 2026 12:07 PM

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Question marked as Top-ranking reply

Posted on Jul 3, 2026 1:05 PM

Hello CharlieXrayDelta, and welcome to the Apple Support Community.


Since Netflix, Apple TV+, Prime Video, and YouTube TV all work correctly with your Apple TV 4K and HomePod mini stereo pair, the issue is unlikely to be with AirPlaytvOS, or your HomePod setup. It appears to be specific to the Max (HBO Max) app.


Here are a few steps you can try:


  1. Restart your Apple TV and both HomePod minis.
  2. Make sure tvOS and the Max app are fully up to date.
  3. Go to Settings > Video and Audio > Audio Output and temporarily switch from the HomePod stereo pair to your TV speakers. If Max works normally, this helps isolate the issue to the app’s interaction with the HomePod audio output.
  4. Delete and reinstall the Max app, then sign in again.
  5. If the problem only affects Max while all other streaming apps work correctly, it’s likely an app-specific compatibility issue that should be reported to Max Support.


The information you read on Reddit regarding the Premium subscription is not an Apple requirement. Audio playback through AirPlay or HomePod should not depend on the subscription tier alone.


Helpful links:

Use HDMI ARC or eARC with your Apple TV 4K - Apple Support

Change audio settings on Apple TV 4K - Apple Support



Could you let us know whether the issue affects audio onlyvideo only, or both? Also, does Max work correctly if you use your TV speakers instead of the HomePod stereo pair? That will help determine whether this is an app-specific audio routing issue.


Please let us know the outcome.


Your feedback may also help other members of the Apple Support Community experiencing the same issue.



🙏🏻

Have a great day.

And one more thing…

Never forget to think different.


22 replies
Question marked as Top-ranking reply

Jul 3, 2026 1:05 PM in response to CharlieXrayDelta

Hello CharlieXrayDelta, and welcome to the Apple Support Community.


Since Netflix, Apple TV+, Prime Video, and YouTube TV all work correctly with your Apple TV 4K and HomePod mini stereo pair, the issue is unlikely to be with AirPlaytvOS, or your HomePod setup. It appears to be specific to the Max (HBO Max) app.


Here are a few steps you can try:


  1. Restart your Apple TV and both HomePod minis.
  2. Make sure tvOS and the Max app are fully up to date.
  3. Go to Settings > Video and Audio > Audio Output and temporarily switch from the HomePod stereo pair to your TV speakers. If Max works normally, this helps isolate the issue to the app’s interaction with the HomePod audio output.
  4. Delete and reinstall the Max app, then sign in again.
  5. If the problem only affects Max while all other streaming apps work correctly, it’s likely an app-specific compatibility issue that should be reported to Max Support.


The information you read on Reddit regarding the Premium subscription is not an Apple requirement. Audio playback through AirPlay or HomePod should not depend on the subscription tier alone.


Helpful links:

Use HDMI ARC or eARC with your Apple TV 4K - Apple Support

Change audio settings on Apple TV 4K - Apple Support



Could you let us know whether the issue affects audio onlyvideo only, or both? Also, does Max work correctly if you use your TV speakers instead of the HomePod stereo pair? That will help determine whether this is an app-specific audio routing issue.


Please let us know the outcome.


Your feedback may also help other members of the Apple Support Community experiencing the same issue.



🙏🏻

Have a great day.

And one more thing…

Never forget to think different.


Jul 7, 2026 10:02 PM in response to CharlieXrayDelta

I have the same issue as well. HBO premium, Apple TV 4K, Bose soundbar. Tried reinstalling the app, multiple sound settings, unplugging, restarting, etc. All my apps work just fine except the HBO Max app. No sound on any show but the video works.


I tried streaming from the HBO app on my iPhone to the Apple TV, works fine. 100% an issue with HBO’s Apple TV app.

Jul 15, 2026 11:48 AM in response to CharlieXrayDelta

So, I have managed a workaround to get sound on HBO. Since I subscribe to HBO through YouTube TV it seems that I can do a search for Max programs in the YouTube TV app and skip the failed Max app and actually hear the dialogue on my HomePod minis. Of course that only works for YouTube TV subscribers, but it does seem to work for me. Not 100% certain it works for everything, but so far I can watch (and hear) some shows. HBO needs to fix their app.

Jul 16, 2026 5:27 PM in response to mde1

Maybe, but it's on HBO's end if that's the root of the problem. Everything else works fine and, in this greediest of ages, we can be sure that HBO isn't the only provider implementing DRM.


It's been half a lifetime now, but I've done some Apple TV and iOS development. There's a concept of the audio path and your app absolutely receives information from the OS about the state of the audio path and any changes to it. For example, your app will receive a message from iOS telling it that the headphones have been unplugged (if wired) or otherwise disconnected (bluetooth).


For 20 years, Apple's instructions to developers has been something akin to "if a new audio path was just added, switch audio to it if already playing ... if the path you were playing on got removed, pause playing" (obvious, huh?). Everyone gets this right except, unless they've fixed it in the last couple weeks, Audible. The dozens of times I've pulled my AirPods out of my ears only to have some embarrassingly low-quality audio book start blasting from the phone speaker at maximum volume has been infuriating.


The point is, it's an Apple platform, but 3rd parties must show pride in their work. It's easy to imagine HBO shipping the update that broke playback for all of us simply because their lowest-bidder software development partner coded the app to deal with only audio source zero (or some similar default) because that worked on their single test Apple TV, which itself was connected directly to a $150 Black Friday TV. They may have used sample code from the internet that has a placeholder to the effect of "Place your app's audio path handling code here".


Such is the effect of outsourcing everything, but dang, it'd sure be nice if Apple had mandated that their player own playing and (DRM) protecting the content, even if that meant the video itself was just a frame in the 3rd-party app. Maybe we'd still have to log-in whenever least convenient, new shows wouldn't show up in the episode list without an app restart, etc... But the video and audio, once we got it playing, would just freaking work!

Jul 16, 2026 8:38 AM in response to TomHolc

The first post here was on July 3, so not likely. I noticed it July 6 and spend several days trying to troubleshoot and deal with tech support before posting here. I can't believe someone in IT at HBO hasn't resolved this. We've all getting the same "this has been escalated..." message for a week now and they don't seem to be taking it seriously. Can anyone at Apple please escalate this at HBO? It's only affecting AppleTV users using airplay, in my case 2 HomePods.

Jul 17, 2026 6:01 PM in response to TomHolc

Same problem here. For weeks.


Apple TV + AirPlay Speakers. Every other App is fine. HBO Max = no audio. Restarted device. Played with all the audio settings. No matter what, it doesn't play. Posting here so that if anyone finds a solve.


Maybe stream from phone will work? Or iPad. So like Airplay from another device to your Apple TV and then from that device to the speakers? Could work... hmmm.


People with Sonos devices are unsurprisingly having the same issue:

https://www.reddit.com/r/sonos/comments/1ul0n53/apple_tv_to_sonos_no_sound_hbo_max/


Guess it's time to get out the old 1/8" to RCA extension cable lol.

Jul 7, 2026 5:22 PM in response to rjldubois

I’m experiencing the exact same issue. Initially, I assumed it was an issue with my end and tried all possible solutions within my reach. I restarted the app, deleted it, and even changed the output settings. However, it appears to be a specific problem with the HBO Max app. It used to function perfectly two weeks ago, but now it’s not working.

Jul 9, 2026 12:22 PM in response to CharlieXrayDelta

I'm not happy to hear that others have the same problem, but at least I know that my issue is not isolated. I got a bunch of suggestions from HBO Max, but haven't tried them all yet. I can watch a lot of them on YouTube TV rather than the HBO Max app and actually hear the sound, but still you wonder 'Why am I paying for something that doesn't work?'. But The other apps work, so maybe if enough of us complain they will fix their app?

Apple TV4K Airplay HBO Max failure

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