17e camera glitches green and pink during video calls

Hi,

The iPhone 17 series has experienced two distinct visual glitches affecting video and photos: green /Pink flickering stripes or flashes during video playback and calls, and black blocks with white curves when photographing bright LED screens. 

According to Apple, the glitch is tied to the new AI-powered image processing system in the iPhone 17 and iPhone 17 Pro. It’s not a hardware fault (phew), it’s software tripping over itself.

• Green/Pink Video Glitches: Users report green/pink flashes or flickering stripes specifically during video playback and FaceTime calls, often triggered by landscape mode or timeline scrubbing. This is widely attributed to file encoding errors or iCloud streaming issues rather than hardware failure, and the iOS 26.3 update has been reported to resolve this specific video playback bug. 

• Photo Artifacts: A separate issue causes black squares and white wavy lines in photos taken directly facing extremely bright LED displays (like concert stages). Apple confirmed this is a software bug in the AI-powered image processing system (computational photography) and promised a fix in an upcoming software update. 

To address the green/pink video issue, ensure your iOS is updated to the latest version (specifically 26.3 or later if available), try downloading videos locally from iCloud to rule out streaming errors, and restart the device. 

The photo artifact issue is resolved by avoiding direct, extreme exposure to LED screens until the software patch is released. 

re: < 17e camera >

ref:

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Put your iPhone in diagnostics mode - identify potential hardware and software issues

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Sure looks to be a hardware issue...

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Sorry, that’s most likely a damaged front camera (selfie camera). You need to have Apple perform diagnostics on your iPhone. It can be done in person at an Apple Retail Store or at an Apple Authorized Service Provider. You can also contact Apple Support and request remote diagnostics.

If you’re in the US, please call  1-800-MY-APPLE, or outside the US, consult the support articles below. In Canada, call 1-800-263-3394.

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Here are three tests you can use to diagnose this further.

Take a few photos with the front camera in the Camera app, then view them in Apple Photos app.

1) If the stripes are only in FaceTime/video preview, I’d lean toward software, codec, or camera sensor readout/rendering issue.

2) If the same defect appears in saved photos, hardware damage becomes much more likely.

3) If a screenshot captures the problem, it’s on screen/rendering, if not, it’s likely the camera feed or sensor pipeline/path.