Apple Cash set up looping

i was finally able to leave my family sharing account and have an independent apple account. i did the verification process for the application for apple cash because before, i was not able to (it closed my apple cash and when i tried to renew it said i did not meet the age limit but i did, after i left the family sharing, i was able to set it up ) after i enter in my SSN and DOB it goes back to the first page where it asks for my full name, if i do the whole process over again it just does the same thing and goes back to the first page. i saw another community reply to a problem like mine saying to delete all VPN apps and reset your network, which i did, but it didn't help anything. i am also a minor that was just able to obtain apple cash on my birthday in 2025.

iPhone 14, iOS 26

Posted on Jul 5, 2026 2:30 AM

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Question marked as Top-ranking reply

Posted on Jul 5, 2026 5:09 PM

Have you talked to an Apple Cash specialist?


Apple is not a bank and cannot directly offer banking services. This is the same for many FinTechs like PayPal, Cash App, Venmo etc. Identity verification is done through Green Dot Bank, not Apple.


Apple Cash is serviced and issued by Green Dot Bank. Please contact an Apple Cash Specialist at Green Dot Bank. 


Contact Green Dot Bank:


•  call (877) 233-8552



5 replies
Question marked as Top-ranking reply

Jul 5, 2026 5:09 PM in response to tomás444

Have you talked to an Apple Cash specialist?


Apple is not a bank and cannot directly offer banking services. This is the same for many FinTechs like PayPal, Cash App, Venmo etc. Identity verification is done through Green Dot Bank, not Apple.


Apple Cash is serviced and issued by Green Dot Bank. Please contact an Apple Cash Specialist at Green Dot Bank. 


Contact Green Dot Bank:


•  call (877) 233-8552



Jul 5, 2026 3:59 AM in response to tomás444

Do you use a VPN? Is your iPhone’s region set correctly?


Apple Cash is serviced and issued by Green Dot Bank. Please contact an Apple Cash Specialist at Green Dot Bank. 


Contact Green Dot Bank:


•  call (877) 233-8552


•  disputes at P.O. Box 9, West Chester, Ohio


•  general customer service at P.O. Box 1070, West Chester, Ohio 45071


• visit www.greendot.com


https://applecash.greendot.com/termsconditions/

Apple Cash set up looping

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