My MacBook Air touchpad snd my external mouse have suddenly stopped working. I’ve tried restarting and it works for a few lines and then disappears and stops working.ive turned off my mouse but the touchpad on my computer won’t come on
MacBook Air 13″, macOS 26.5
Lindafromdarwin wrote:
My MacBook Air touchpad snd my external mouse have suddenly stopped working. I’ve tried restarting and it works for a few lines and then disappears and stops working.ive turned off my mouse but the touchpad on my computer won’t come on
1 - Connect the computer to the Apple Charger using the Apple Supplied cable
2 - Disconnect ALL External Devices
Part 1 of 2
Restart the computer in Safe Mode
Do the issues persist ?
Sometimes a Safe Boot followed by a Normal Boot will just put things right.
If not - there could be something in the main User Account playing up.
To further isolate this - Set up users, guests, and groups on Mac.
Then log out of the Main User account and log into the dummy account and test again if the issue persists.
If the issue is present in the dummy account - then, this appears to be a System Wide issue on the computer.
Part 2 of 2
To Drill Down further and to avoid a game of 20 questions
Download the Application Etrecheck ( External Link ) directly from the Developer.
The Application is Not a " Silver Bullet " and is only a tool to examine the Hardware / Software used on this computer
This is a Diagnostic Tool that makes no changes to the computer Hardware / Software used on this computer
The application is free or paid from added features.
The Report will Not Reveal Any Personal Information.
Post back the Full Report - Share Report >> Copy , then paste >>>> using the Additional Text Icon <<<<
Lindafromdarwin wrote:
My MacBook Air touchpad snd my external mouse have suddenly stopped working. I’ve tried restarting and it works for a few lines and then disappears and stops working.ive turned off my mouse but the touchpad on my computer won’t come on
1 - Connect the computer to the Apple Charger using the Apple Supplied cable
2 - Disconnect ALL External Devices
Part 1 of 2
Restart the computer in Safe Mode
Do the issues persist ?
Sometimes a Safe Boot followed by a Normal Boot will just put things right.
If not - there could be something in the main User Account playing up.
To further isolate this - Set up users, guests, and groups on Mac.
Then log out of the Main User account and log into the dummy account and test again if the issue persists.
If the issue is present in the dummy account - then, this appears to be a System Wide issue on the computer.
Part 2 of 2
To Drill Down further and to avoid a game of 20 questions
Download the Application Etrecheck ( External Link ) directly from the Developer.
The Application is Not a " Silver Bullet " and is only a tool to examine the Hardware / Software used on this computer
This is a Diagnostic Tool that makes no changes to the computer Hardware / Software used on this computer
The application is free or paid from added features.
The Report will Not Reveal Any Personal Information.
Post back the Full Report - Share Report >> Copy , then paste >>>> using the Additional Text Icon <<<<
There are some, not all, who choose to employ an Artificial Intelligent ( AI ) Large Language Mode ( LMM ) to supply answers to various questions
This, in and of itself, is neither good or bad
Though, these types of reply are far less likely to get any ongoing support if that information should not workout
So, suggest to keep this all in proper perspective
MacBook Air: Touchpad and external mouse not working
