iPhone Stuck on Apple Logo / Boot Loop

Hello zeyad259, welcome to the Apple Support Community!

When the forced restart does not work and the iPhone gets stuck on the apple in a loop, it is necessary to put the device in recovery mode to repair the system. To do this, connect the iPhone to a computer (Mac or PC with the Apple Devices or iTunes app), quickly press and release the Volume + button, then the Volume - button, and finally press and hold the Side button (power) button, even when the apple appears, until the screen shows a cable and a computer. On your computer, a window will open automatically, choose the Update option to reinstall the iOS system without erasing your friend's data (choose "Restore" only as a last resort, as this would erase the content). To follow the detailed step-by-step procedure, you can consult this article: If your iPhone is stuck on the Apple logo - Apple Support. Have a nice day:)

Since a force restart has already been tried and the boot loop persists on your friend's iPhone 13, the next step is to use Recovery Mode to repair the iOS system. Here is how:

1. Enter Recovery Mode on iPhone 13:

- Connect the iPhone 13 to a Mac or PC using a USB-C to Lightning cable

- On Mac (macOS Catalina or later): open Finder. On PC: open iTunes

- Then quickly press and release Volume Up

- Quickly press and release Volume Down

- Press and hold the Side button

- Keep holding even when the Apple logo appears, until you see the recovery mode screen (image of cable pointing to a laptop)

2. Once in Recovery Mode, you will see a prompt in Finder/iTunes:

- Choose "Update" first — this reinstalls iOS without erasing data

- If Update fails after 15 minutes, go back to Recovery Mode and choose "Restore" instead

- Note: Restore will erase all data on the iPhone, so only use it if Update fails

3. If Recovery Mode does not work — try DFU Mode:

- With the iPhone connected to a computer:

a. Quickly press/release Volume Up

b. Quickly press/release Volume Down

c. Hold the Side button for 10 seconds (the screen will go black)

d. While still holding Side button, also hold Volume Down for 5 seconds

e. Release Side button but keep holding Volume Down for another 5 seconds

- The screen stays completely black in DFU mode

- Finder/iTunes will detect it and you can proceed with a restore

4. If the boot loop returns after a successful restore:

- This may indicate a hardware issue (e.g., a failing battery or logic board issue)

- In this case, visit an Apple Store or Authorized Service Provider

- Check if the device is under warranty: View Coverage - AppleCare & Warranty

Important: If there is important data on the phone that has not been backed up, a data recovery specialist may be consulted before doing a restore.

Adding to the great advice above — here's a step-by-step summary for Recovery Mode on iPhone 13:

1. Force Restart attempt first:

- Quickly press and release Volume Up

- Quickly press and release Volume Down

- Press and hold the Side button until the Apple logo appears (if it boots normally, you're done)

2. If still in boot loop, enter Recovery Mode:

- Connect iPhone 13 to a Mac (Finder) or PC (iTunes/Apple Devices app)

- Quickly press/release Volume Up, then Volume Down, then hold Side button

- Keep holding even when Apple logo appears, until you see the recovery mode screen (cable + laptop icon)

- In Finder/iTunes, choose "Update" first to try reinstalling iOS without data loss

- If Update fails, choose "Restore" (this will erase the device)

3. If Recovery Mode doesn’t work, try DFU Mode:

- Same sequence but hold Side button + Volume Down together for 5 seconds, then release Side button while still holding Volume Down for 10 seconds

- Screen stays black — Finder/iTunes will detect it

If none of these work, the issue may be hardware-related. Visit an Apple Store or Authorized Service Provider for diagnostics.

1. Please follow the steps in the following Apple Video for support with this issue: