If a purchased album is missing from the "Not on This iPhone" tab but appears in your history, it's likely been hidden or is suffering from a cache glitch in the iTunes Store app. Here is how to restore and redownload it:
1. Check for Hidden Purchases — This is the most common reason. You'll need a Mac or PC for this:
- Open the Music app on Mac (or iTunes on PC).
- Go to Account > Account Settings (you may need to sign in).
- Scroll down to the "Downloads and Purchases" section and click "Manage" next to "Hidden Purchases".
- If the album is there, click "Unhide". It will immediately reappear in the iTunes Store app on your iPhone.
2. Redownload via the iTunes Store App (not Music app) — On your iPhone, open the iTunes Store app (purple icon), tap "More" (...) in the bottom right, then tap "Purchased" > "Music". Search for the album here specifically. If it shows a cloud icon, tap it to redownload.
3. Sign out and back into the iTunes Store — Go to Settings > [Your Name] > Media & Purchases > Sign Out. Restart your iPhone, then tap Media & Purchases > Sign In. This refreshes your purchase manifest.
4. Check your Apple ID — Double-check that the Apple ID currently signed into your iPhone is the exact same one used to purchase the album. Purchases are permanently tied to the specific ID.
5. "Report a Problem" website — Instead of the app, go to reportaproblem.apple.com in Safari. Sign in, find the album, and select "I would like to redownload this item" or "Item missing from library". This can sometimes trigger a server-side refresh.
6. Direct Search in iTunes Store — Sometimes, searching for the album directly in the iTunes Store app (as if you were going to buy it again) will show a cloud icon instead of a price button if you've already bought it.
Hope this helps you get your album back into your library!
