Cannot access compromised Apple Account

Hello Apple Support,

my name is shin mi ri

I believe my Apple Account has been compromised.

The Apple Account associated with *** belongs to me, and it is my personal email address. I have already reset the password for this email account, so I now have full control of the email address again.

However, when I try to sign in to my Apple Account, I am asked to verify security information, including security questions and credit card details. The information requested does not match mine, so I believe it may have been changed by the person who gained unauthorized access to my account.

Because of this, I am unable to access my own Apple Account.

Could you please help me verify my identity and recover my account? I can provide proof that I own the email address and any other information needed to confirm that I am the legitimate owner of the account.

Thank you for your assistance.


[Edited by Moderator]

Posted on Jul 7, 2026 12:12 AM

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Cannot access compromised Apple Account

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