Status of Battery Replacement on iPad.

We are other end users who respond based on our observations and experiences. We do not speak for Apple. These are my observations and experience with using the US Apple battery service for iPads.

Tracking and Contact: When I've had a battery service done on an iPad, Apple sent me confirmation emails and each one had contact info at the bottom for asking questions. Your repair number (needed) is in the same email. The emails go to the email address associated wit your Apple Account/Apple ID.

Experience:

—The store is highly unlikely to be doing the battery service. For iPads, a battery service is that a centralized Apple repair/refurbishment facility inspects yours and, if only the battery is a problem, they send you a refurbished iPad of the same model and specs.

—What is in a rerfurbed iPads is discussed here: Learn more about each refurbished iPad. The only difference is that a service refurb has a 90-day warranty.

— I have an iPad that was a battery service replacement refurb. The iPad was perfect and is still very usable 5 years later, only retired because it can no longer run the latest iPadOS version.

Observations re timing:

— If you drop off the iPad at a Genius Bar, they will likely forward it to the centralized repair refurbishment center where the work is done. Then the center sends the replacement back to the Apple store. Using the store drop can add a day on each end.

— The refurbed center apparenlty does not recieve shipments on weekends. I dropped my iPad at a local UPS store as instructed by Apple on a Friday morning. The refurb center did not get it until Monday morning.

— If the iPad is personalized, Apple will reproduce the personalization on the replacement, but that adds several days.

— If an exact configuration match to your original is not immediately available, they may wait for one to come up from the refurbishment section that matches.

these forums are user helping other users like yourself, it's sort of going

to a physical apple store and asking other customers their advice

these are means to contact them

Contact - How to Contact Us - Apple (UK)

Contact – Official Apple Support (UK)

wil4reeman wrote:

Thank you for the detailed explanation. The repair center gave notice today the iPad has been repaired and will return either today or tomorrow, by UPS to my home address. They say it has been repaired. This isn't the first time that I have had a battery replaced but it is the first time that the repair has taken this long. My Generation 3 iPad Pro that was 4 years old only took 2 days from dropping off and pickup from the store. That was out of warranty. This iPad Air is under the AppleCare+ warranty.

Speaking from personal experience of Apple's processes, your AppleCare claim likely triggered a "service replacement". Delays in the iPad being returned to the Customer, where they occur, are often due to a replacement device not being immediately available from stock. As soon as a device becomes available, it is despatched to the Customer.

For practical purposes, in lieu of repairing or replacing the battery of your own iPad - and returning it to you - Apple usually exchange a qualifying iPad for a renewed/refurbished iPad of the same model and specification.  This replacement is yours to keep.

Your original iPad will pass through Apple's refurbishment thorough refurbishment process - and will eventually become a "service replacement" for some other customer.

wil4reeman wrote:

It's been 6 days since I last heard from Apple Genius bar in regard to the repair of the iPad. The battery was to be replaced under AppleCare+. They diagnosed the issue and confirmed that it will be fixed. 2 days later that updated that they needed to keep it a few more day. This is now 6 days later with no updates from Apple Support. How do I find out the status of the battery replacement?

the same place you found out that about the status update.

If this is a service replacement, the model number in Settings > General > About will start with "N", as shown in my battery service replacement iPad:

If it is your original, the service center may not have had a exact exchange model available and repaired yours to reduce your time without it.. That would by a valid exception to the usual replacement "experience."