Request to escalate Apple device repair after 3-month delay
I would like to formally escalate my repair case.
My Apple device has been under repair through your authorized reseller, Jarir Bookstore, for more than three months, and I still have not received it. During this time, I have been given several promised completion dates, but none of them have been honored.
This ongoing delay is unacceptable and has caused significant inconvenience. I respectfully request that my case be escalated to the Executive Relations team for immediate review and resolution.
Please provide either:
● My repaired device immediately,
● A replacement device if the repair cannot be completed without further delay, or
● A clear written explanation for the continued delay.
My Service Reference Number is: ***
Thank you.
[Edited by Moderator]
