Yes. Apple can verify ownership and assist you in removing the MDM/Activation Lock and transferring the devices, provided that your documentation is flawless. Since the former MSP initiated a remote lock command (likely via enterprise-level "Find My" or an MDM PIN command), the hardware is currently unusable.
Here is the correct enterprise procedure to resolve the situation.
Apple is extremely strict regarding the chain of custody. Before contacting them, ensure you have a single PDF file for each device (or a clear, cumulative document) containin: t must clearly show your company’s name, the date of purchase, the price, and ideally, the serial numbers of the affected Macs. If the devices were purchased through an authorized reseller (and not directly from Apple), the invoice must still clearly track the transfer from the reseller to your company.
Do not use standard consumer support channels. At an enterprise level, you have two main options: Log into your new Apple Business Manager account (business.apple.com) as an Administrator. Look for the support or help section within the portal to open an enterprise support ticket. Alternatively, if you already use Apple Financial Services or have a dedicated Apple Account Executive, contact them directly.
If you cannot proceed through ABM, visit the official Apple portal for enterprise activation lock removal (Apple Activation Lock Support for Organizations). Select the option for organizations and initiate an MDM/PIN Lock Removal request. You will be prompted to enter the serial numbers and upload the proof of purchase mentioned above.
