iOS update to 26.5.2 on iPhone 13 Pro Max caused Face ID to stop working. Can’t reset. Tried forced restart of phone.
other than going to Apple Store has anyone else had this issue
iPhone 13 Pro Max, iOS 26
Thank you for reaching out. 😉
Follow these steps, testing after each step:
If that didn’t work, then it could be a hardware issue.
According to Apple: Using diagnostics available in iOS 14.6 or later, Apple has detected an issue with your TrueDepth camera that might cause it to not function as expected. The TrueDepth camera contains lasers, which might be disabled for safety reasons if the device malfunctions or is damaged. This won't prevent you from using your iPhone or iPad, but until your iPhone or iPad is updated or serviced, you might not be able to use Face ID, Animoji, Memoji, and some other features that use the front camera.
As a result, I recommend service.
Service Checklist:
Service Appointment:
Contact Information:
Additional Support:
Good luck! 👋🏼😉
Smiliñ 😎 Brian | Community Volunteer
if it was me then prior to going to the apple store I would read this
If Face ID isn't working on your iPhone or iPad Pro - Apple Support
If you really have done all this, things just might be hopeless.
Up to you, but as a last gasp attempt, take the phone in to the Genius Bar or an authorized Apple service shop. You can find a list of authorized shops in your area using this link:
Not recommended, but if you simply cannot take the phone in to the shop, you could ask if Apple can run remote diagnostics on your phone. But, even if this is possible, the result is likely going to be that the phone is going to need service at the shop.
I did all of this but sadly still have issues 😢 so annoying
I did all of this
If that’s true, then your problem would have been resolved because I included all of the necessary steps to take.
Smiliñ 😎 Brian
Face ID stopped on iPhone 13 Pro Max after iOS update
