MacBook Pro display cracked by splinter on magnetic lid

The bottom line is that the included standard 1 yr warranty does not cover accidental damage which is what this will be declared to be. If you purchased AppleCare+ along with the MBP then accidental damage is covered with a deductible. If not then your only hope is for a “goodwill” repair. But good luck with that. Sorry but you-know-what happens as they say.

try going here MacBook Pro, MacBook Air, and MacBook Neo - Official Apple Support or getting a appointment at a apple store to try to see what they can do i had my 13 inch 2020 m1 macbook pro broken and sent it into apple support and got it fixed in a week

hope you get it fixed 🫡

I am trying to understand whether there are similar cases and what documentation I should bring to Apple Support.

I understand. As other end users we cannot speak for what Apple will or will not do. We can only respond based on our observations and experiences.

To that end, I've been here 25 years and do not recall a user report of a magnet in the computer attracting a metal object, resulting screen damage. Agreed, I've not seen everything but, were this a widespread issue, I would have spotted some reports. I've spent most of my quarter-century here in the hardware forums like this one where such issues are most likely to be posted.

Did you save the sliver of metal? It could be important to your pursuit of satisfaction. I've worked in forensic science and also development engineering. In both fields I had bosses who mantra was, "In God I Trust. All others bring data!" That sliver could be your data.

It has already been stated accidental damage is not covered.

id you have AppleCare+ or AppleCareOne will cover a portion of accidental damage.

The aluminum case is not magnetic— so the "splinter" is not part of some manufacture / case debris during manufacturing type defect .

plug in your information here after the jump—

Get your mac repaired and how much will it cost

Product Service and Repair Information - Official Apple Support

HWTech wrote:

leroydouglas wrote:

Apple laptop displays do include magnets in combination with a field effect sensor

Magnets in the laptop was never in question.

The splinter did not come from the case material— aluminum case material is not magnetic.

The point being it is not a manufacturing defect. It is accidental damage.

Welcome and thank you for reaching out. 🤗

If your Mac was covered by AppleCare prior to the damage, then it could be covered.

Only a certified Apple technician can determine the cause and offer a complete solution.

Therefore, I recommend service.

Service Checklist:

• Mac service pricing.
• Check AppleCare Coverage.
• Get your Mac ready for service.

Service Appointment:

• Start a Service Request.

Contact Support:

• United States: 1-800-APLCARE.
• Contact Support.

Additional Support:

• Mac Support.
• Mac User Guide.
• Check Repair Status.

Good luck! 👋🏼😉

Smiliñ 😎 Brian | Community Volunteer

leroydouglas wrote:

The aluminum case is not magnetic— so the "splinter" is not part of some manufacture / case debris during manufacturing type defect .

FYI, some Apple laptop displays do include magnets in combination with a field effect sensor along the edge of the keyboard to determine when the display clamshell lid is closed and being opened. For most Apple laptops this has been the case for years, although sometime around 2018/2019 models, Apple started using a Lid Angle Sensor instead to determine whether the lid is open or closed. I haven't yet noticed any pattern on when Apple decides to use a Lid Angle Sensor, or a magnet/field effect sensor combo.

With the newer laptops with the glass & LCD going nearly to the edge, I can see this happening to the OP. I have occasionally had small screws become attached to the screens.

23FJA wrote:

Has anyone experienced something similar with small metallic debris being attracted to the magnetic closing area of a MacBook?

I haven't, but I don't use my Mac in an environment where small metallic debris is common.