I bought an iPhone 17 Pro, and just three days later, its logic board failed. After that, Apple refused to replace the phone. Instead, they told me they could only repair it and that my device was not eligible for a replacement.
What should i do in this situation? please help
iPad, iPadOS 26
Please read the response from KiltedTim again carefully.
If you purchased the phone directly from Apple, you have 14 days to return the phone for a refund. If you want to buy another iPhone with your refund money, you can do so.
If you did not purchase the phone directly from Apple, then you are subject to the store policies. They may or may not have the same type of 14 day money back return privilege as Apple. Apple has no control over this. You will have to deal with the store directly yourself.
If you cannot return the phone for a refund and then purchase another phone with the funds, then you are subject to Apple's warranty policies. Those policies state that Apple service has the option to repair or replace the phone. If the phone cannot be repaired after a few attempts, Apple might logically offer a replacement.
The bottom line.......if you cannot return the phone for a refund, you are not going to get a replacement phone unless it cannot be repaired after a few attempts.
The only exception to this might be if there are consumer laws in your country that would allow you to return the phone to the selling dealer for a refund for up to 30 days.
Please read the response from KiltedTim again carefully.
If you purchased the phone directly from Apple, you have 14 days to return the phone for a refund. If you want to buy another iPhone with your refund money, you can do so.
If you did not purchase the phone directly from Apple, then you are subject to the store policies. They may or may not have the same type of 14 day money back return privilege as Apple. Apple has no control over this. You will have to deal with the store directly yourself.
If you cannot return the phone for a refund and then purchase another phone with the funds, then you are subject to Apple's warranty policies. Those policies state that Apple service has the option to repair or replace the phone. If the phone cannot be repaired after a few attempts, Apple might logically offer a replacement.
The bottom line.......if you cannot return the phone for a refund, you are not going to get a replacement phone unless it cannot be repaired after a few attempts.
The only exception to this might be if there are consumer laws in your country that would allow you to return the phone to the selling dealer for a refund for up to 30 days.
Depends where you bought it. In the UK the Consumer Rights Act gives you the legal right to either get a refund for goods that are of unsatisfactory quality, unfit for purpose or not as described, or get it repaired - depending on how long you've owned it:
If you'd prefer a repair or replacement in the first 30 days you can ask the retailer, but it cannot refuse to give you a refund.
If you purchased it directly from Apple, you have 14 days from the date of purchase to return it for a refund. Other retailers set their own return policy.
The warranty specifies that Apple can repair or replace the device at their discretion.
lakshay139 wrote:
I purchased it from authorised reseller.
They have the right to set their own return policy.
Apple has offered to repair it, presumably at no cost. That is within their rights per the terms of the warranty.
You can not say that no one is "taking accountability". Get it repaired by Apple and move on.
If you're that upset about this, I hope you never own a car... You're in for a real treat when something goes wrong.
lakshay139 wrote:
I purchased it from authorised reseller.
Then return it to the authorized reseller, assuming they permit returns.
lakshay139 wrote:
iDelta is also refusing for replacement. I asked Apple to help me in that but everyone is pointing fingers towards everyone . No one is taking accountability.
OK. But there's nothing anyone on this user to user only forum can do to help you with this. We aren't Apple. We are all users here just like you. I find it difficult to understand that any store in India doesn't have a reasonable return policy? According to their own published returns page a defective product should qualify for return/refund --> https://idelta.co.in/salse_refund
While iDelta may be an authorized seller, Apple doesn't own them, nor can they control any of their policies. You'll have to continue dealing with Apple or iDelta on this.
Had you ordered the phone directly from Apple, you wouldn't be going through this. If iDelta offers lower prices, saving money often isn't the best way to go.
Am I thinking about this correctly?
No. Who sold you the phone? The dealer sold you the phone. Apple did not sell the phone to you.
It is up to the dealer to decide on whether to offer you a replacement or refund your money. Apple would not be involved with this.
Could the dealer offer you a refund or exchange your phone for a new phone? Absolutely, but they have chosen not to do this. Those decisions were made by the dealer......not by Apple.
If you decide to buy from that dealer ever again, you would be wise to understand the dealer's policies and ask for them in writing....before....you buy.
Unless you have a separate and completely different question to ask, we will not answer the same questions again that you have already asked, because the answers will not change.
So, in the end, I’m left with no option except to have my phone repaired.
Yes, as we detailed in our response to you.
Your issue is with a dealer who will not refund your money. Apple has no control over the dealer's policies.
Am I thinking about this correctly?
Clearly your not. You bought this from a reseller who sets their own rules, not Apple. If you feel this is wrong, then contact Apple. Arguing about this in a user to user forum is ridiculous and a waste of everyone's time.
You been given the correct answers, just accept this reality and move on.
lakshay139 wrote:
But it’s a sealed product. How is the reseller at fault? Apple supplied the phone to the reseller to sell, right? Am I thinking about this correctly?
Would it change your reality if we agreed with you (we don't, but for the sake or argument)? Since we don't work for Apple nor iStore, it really makes no difference whatsoever what anyone thinks on this user to user only forum, which no one Apple actively participates.
I think we all get you're disappointed with this. But we can't change anything about this to make you happy. I suggested earlier that if you had purchased the phone directly from Apple, you'd have had a different outcome. But you didn't purchase the phone from Apple. You bought it from iStore and you are bound by their return/refund policies.
Continuing to try to get us to agree with you is pointless. It accomplishes nothing. Complain to iStore or have your phone fixed are your only options.
Zurarczurx wrote:
Depends where you bought it. In the UK the Consumer Rights Act gives you the legal right to either get a refund for goods that are of unsatisfactory quality, unfit for purpose or not as described, or get it repaired - depending on how long you've owned it:
0-30 days: • You can claim a full refund for goods that are of unsatisfactory quality, unfit for purpose or not as described.
30 days-six months: • You must give the retailer one opportunity to repair or replace it before you can claim a refund.
Six months or longer: • You must give the retailer one opportunity to repair or replace it before you can claim a partial refund, and the burden of proof is on you to prove the product is faulty.
If you'd prefer a repair or replacement in the first 30 days you can ask the retailer, but it cannot refuse to give you a refund.
They bought the phone from iStore, which is a store in India. UK or EU law has nothing to do with sellers in India.
Telling the author they cannot refuse to give them a refund is pointless unless you work for or speak for iStore. Do you?
You need to read my post. The bit where it says "it depends where you bought it". I've no idea if they are in the UK or not, but if they are then UK law applies. That's why I wrote "it depends where you bought it".
I didn't tell the author that the store store cannot refuse a refund. I told them that if they are in the UK then the store cannot refuse a refund.
Zurarczurx wrote:
You need to read my post. The bit where it says "it depends where you bought it". I've no idea if they are in the UK or not, but if they are then UK law applies. That's why I wrote "it depends where you bought it".
I didn't tell the author that the store store cannot refuse a refund. I told them that if they are in the UK then the store cannot refuse a refund.
I did read your post. But you could have done exactly what I did as I looked up iStore before I posted anything and then you'd have not wasted your time posting something which won't be helpful to the Author. In an effort to help them, I even looked up their return/refund policy and posted a link for the Author to refer to.
I purchased it from authorised reseller.
iDelta is also refusing for replacement. I asked Apple to help me in that but everyone is pointing fingers towards everyone . No one is taking accountability.
Brand New iPhone 17 Pro Logic Board Failed After 3 Days – Should Apple Replace It?
