Hi, I need to make a process improvement suggestion and also make a complaint. How can I get in touch with someone from Apple Support who can help me? I'd prefer to correspond via email for this complaint rather than via phone.
MacBook Pro 16″, macOS 26.5
Hello,
Apple doesn't have an actual email that you can go ahead and send to. However, there is a public feedback submission website: Feedback - Mail - Apple
Apple will read your submission, but getting a response may not be guaranteed.
I hope I could help!
Hello,
Apple doesn't have an actual email that you can go ahead and send to. However, there is a public feedback submission website: Feedback - Mail - Apple
Apple will read your submission, but getting a response may not be guaranteed.
I hope I could help!
Be sure to read this before submitting ideas/suggestions:
Legal - Unsolicited Idea Submission Policy - Apple
Feedback links are basically for products and certain Apple services. However, if the feedback is about the Apple web site, use the first option in this link:
Feedback - Apple.com Website - Apple
If the complaint regards store service or personnel, those are best started by meeting with the store manager. Lacking any electronic means to complain further, you are left with penning a business letter. They still get results.
There’s not an email for the purpose you desire. Contact points for Apple are found here: Contact - How to Contact Us - Apple
Your best bet, however, is the feed back already noted. I would add that not only is a response not guaranteed, its highly unlikely.
Email Apple Support about suggestions and complaints
