Who to contact to solve the problem of the gift card can't pay ?

I can't pay for ChatGPT PLus with apple gift card, and It reminded me to contact iTunes Support at www.apple.com/support.itunes/ww.

However, I can't find where and who to contact. How to solve this problem?? Please text +86***27 or email at ta***21@163.com.

Apple ID: 35***1@163.com


[Edited by Moderator]

iPhone 13 mini

Posted on Jul 14, 2026 2:19 AM

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Question marked as Top-ranking reply

Posted on Jul 16, 2026 9:14 AM

Hello~ Try adding a functional and valid payment method to work in tandem with your Account balance…


Add a payment method to your Apple Account - Apple Support


Also…please remember that this is an open forum and you should never post your personal information here.


You can contact Apple below…


Contact Apple Support - Apple Support



~Katana-San~

3 replies
Question marked as Top-ranking reply

Jul 16, 2026 9:14 AM in response to yaqiong333

Hello~ Try adding a functional and valid payment method to work in tandem with your Account balance…


Add a payment method to your Apple Account - Apple Support


Also…please remember that this is an open forum and you should never post your personal information here.


You can contact Apple below…


Contact Apple Support - Apple Support



~Katana-San~

Jul 15, 2026 10:51 PM in response to yaqiong333

The ability to complete an app purchase on the App Store requires a functioning payment method.


A payment method is often required to verify your identity, prevent fraud and ensure a streamlined process if you decide to make in-app purchases or purchase paid apps later.


It also helps companies manage age restrictions and regional content availability.


Check your payment method in Settings ➢ [your name] ➢ Payment & Shipping, ensure it’s valid and update if needed. Also, sign out and back into your Apple Account, then try again.


If it still fails, contact Apple Support directly.



Good Luck! 👋🏼😉

Smiliñ 😎 Brian

Who to contact to solve the problem of the gift card can't pay ?

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