Unable to Block Calls on iPhone with new Tahoe O/S-Won't Retain Block Contact Setting

I am unable to block calls on my iPhone 14 Pro since downloading the Tahoe 26 O/S. I have the latest version 26.5.2 and it still does not work. I click on the number in Calls under Recent. Click on "i" or info button and scroll down to "Block Contact". I then click on Block Contact and then Side Button to Return to List but it does not retain the Block Contact. I've done it more than 6 times and will not retain the Block Contact and reverts back. Has anyone else been experiencing this problem?

iPhone 14 Pro, iOS 26

Posted on Jul 14, 2026 2:02 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 15, 2026 9:00 AM

I was also told by Apple that the limit was 20K a while back. I was at 17,000 so also figured I was good to go, but since 26.5 I was unable to block calls. I read something on a post about this same issue where a guy said that Apple lowered the number of contacts allowed to 3,000. Since I don't have faith in Apple fixing anything soon I figured maybe this guy knew what he was talking about. So I started deleting blocked contacts. With the number I had, plus they can only be deleted one at a time, this took me some time. Once I got below 3,000 I tried blocking a contact again and it worked! So, since in iOS 26 apple starting listing blocked contacts by phone number rather than chronologically as was done earlier, I decided to delete all of them to give me more room. This has been over a week and it still working as intended. Give it a try, YMMV

15 replies
Question marked as Top-ranking reply

Jul 15, 2026 9:00 AM in response to sharifromdelraybeach

I was also told by Apple that the limit was 20K a while back. I was at 17,000 so also figured I was good to go, but since 26.5 I was unable to block calls. I read something on a post about this same issue where a guy said that Apple lowered the number of contacts allowed to 3,000. Since I don't have faith in Apple fixing anything soon I figured maybe this guy knew what he was talking about. So I started deleting blocked contacts. With the number I had, plus they can only be deleted one at a time, this took me some time. Once I got below 3,000 I tried blocking a contact again and it worked! So, since in iOS 26 apple starting listing blocked contacts by phone number rather than chronologically as was done earlier, I decided to delete all of them to give me more room. This has been over a week and it still working as intended. Give it a try, YMMV

Jul 16, 2026 7:32 AM in response to Awrosey426

Thank you SO MUCH! You are exactly right. It took me over 4 hours of deleting phone numbers in my iCloud Blocked Contacts file to reduce significantly below the 3000 level. Once I got below 3000, the function worked.I'm surprised the local store did not have this information and told me the limit was 20,000. I truly appreciate your kind help!

Jul 17, 2026 7:03 PM in response to sharifromdelraybeach

blocked not working solutions 


Solution 1: 

Reduce the number of blocked to under 3000. To view and manage your blocked contacts, go to Settings > Privacy & Security > Blocked Contacts. It will show how many you have blocked. Then click the blocked numbers and then edit and delete one at a time. This is way too time consuming for me.


Solution 2:

simply add numbers you want to block to any previous contact you have blocked earlier. You can add max 500 numbers per blocked contact. So as long as you have at least a few earlier blocked contacts, this should work.

Issue: In case of an unknown number ! you want to block and could not be added to the blocked contact. Add a name to the unknown number ("added a name"; NOT "added the number as a contact”) and then add it to a previously blocked contact.


Solution 3: On a Mac open mail preferences then clicked Junk then click Blocked then click the top blocked item hold shift key and click the bottom one so they are all highlighted then click the minus button at bottom, it will spin and spin but eventually delete them all. That worked for me. 


Solution 4: But if you don’t have a Mac computer, the iPhone Settings -> General->Transfer or Reset iPhone -> Reset->Reset all settings will erase blocked messages but also does this:

What this action removes:

    •    Network Settings: Saved Wi-Fi passwords and paired Bluetooth devices are forgotten. 

    •    Apple Pay: All payment cards added to Apple Wallet are removed. 

    •    Keyboard & Display: Custom keyboard dictionaries are cleared, and features like dark mode, display zoom, or custom brightness revert to factory defaults. 

    •    Privacy & Location: Any permissions you previously granted to apps to access your location or photos will be reset, forcing apps to ask for permission again.

Jul 15, 2026 8:37 AM in response to sharifromdelraybeach

sharifromdelraybeach wrote:
I have only 3000 blocked calls/emails and the Apple Store said the limit is 20,000 --- so I am well within the limit of blocked calls & emails (It's all in one folder).


As far as I know, the "20,000" isn't listed anywhere in user documentation. It sounds to me like an arbitrary limit imposed for performance reasons. Whatever the limit is, the phone has to maintain a structure that is potentially that large, and check it every time a call comes in.


Someone could have decided that the old limit was higher than needed, and lowered it.

Jul 16, 2026 9:33 AM in response to sharifromdelraybeach

sharifromdelraybeack, I am glad it worked for you. While I am upset that they reduced the limit by 17k with the intro of iOS 26, I wish they would have told us. Funny thing is that since that time I have been on the phone with Apple support, and their tech's didn't know about it. I also wish they would have left the sorting of the blocked contacts as chronological rather than changing the sort to by phone number. That way we could easily just delete the oldest blocks.


Unable to Block Calls on iPhone with new Tahoe O/S-Won't Retain Block Contact Setting

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.