How do I resolve 'CoreServices UIAgent Verifying OneDrive' issue on iMac?

Hi, a dialog box on my iMac has appeared called CoreServices UIAgent. When I click on it the message is VerifyingoneDrive and it is stuck. Kindly advise what this is and what should I do? Thx!



[Re-Titled by Moderator]

Original Title: CoreServices UIAgent/Verifying OneDrive?

iMac 21.5″ 4K, macOS 13.7

Posted on Jul 15, 2026 10:00 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 15, 2026 4:18 PM

Hi,

To resolve the stuck "Verifying OneDrive" popup, you need to force quit the verification process, clear the corrupted cache in the system Keychain, and bypass Gatekeeper so macOS trusts the app.

Step 1: Force Quit the Verification Process

The verification window is controlled by a background process called CoreServicesUIAgent.


  1. Press Command + Spacebar to open Spotlight, type Activity Monitor, and press Return.
  2. In the search bar at the top-right corner of the Activity Monitor, type CoreServicesUIAgent.
  3. Click the process to highlight it, and then click the X icon (Force Quit) in the top-left toolbar.
  4. Confirm by clicking Force Quit.

Step 2: Clear OneDrive in Keychain Access

Corrupted login tokens often cause the verification loop.


  1. Press Command + Spacebar and type Keychain Access to open the utility.

  2. In the Search bar at the top right, type OneDrive.

  3. Right-click (or hold Control and click) any entries that say com.microsoft.OneDrive... and select Delete.

Step 3: Re-verify OneDrive Manually

If Gatekeeper gets stuck verifying OneDrive automatically, bypassing the automated check usually fixes it.


  1. Open Finder and go to your Applications folder.

  2. Hold down the Control key and click the OneDrive icon.

  3. Select Open from the context menu.
  4. A new dialog box will appear. Click the Open button to verify and launch the app securely.

Step 4: Reinstall the App

If the issue persists, the OneDrive installation might be damaged.


  1. Drag the OneDrive app from your Applications folder to the Trash.

  2. Download and reinstall the latest standalone app directly from the Microsoft OneDrive Download Page.

https://www.microsoft.com/en-us/microsoft-365/onedrive/download



1 reply
Question marked as Top-ranking reply

Jul 15, 2026 4:18 PM in response to beckstarOK_je4

Hi,

To resolve the stuck "Verifying OneDrive" popup, you need to force quit the verification process, clear the corrupted cache in the system Keychain, and bypass Gatekeeper so macOS trusts the app.

Step 1: Force Quit the Verification Process

The verification window is controlled by a background process called CoreServicesUIAgent.


  1. Press Command + Spacebar to open Spotlight, type Activity Monitor, and press Return.
  2. In the search bar at the top-right corner of the Activity Monitor, type CoreServicesUIAgent.
  3. Click the process to highlight it, and then click the X icon (Force Quit) in the top-left toolbar.
  4. Confirm by clicking Force Quit.

Step 2: Clear OneDrive in Keychain Access

Corrupted login tokens often cause the verification loop.


  1. Press Command + Spacebar and type Keychain Access to open the utility.

  2. In the Search bar at the top right, type OneDrive.

  3. Right-click (or hold Control and click) any entries that say com.microsoft.OneDrive... and select Delete.

Step 3: Re-verify OneDrive Manually

If Gatekeeper gets stuck verifying OneDrive automatically, bypassing the automated check usually fixes it.


  1. Open Finder and go to your Applications folder.

  2. Hold down the Control key and click the OneDrive icon.

  3. Select Open from the context menu.
  4. A new dialog box will appear. Click the Open button to verify and launch the app securely.

Step 4: Reinstall the App

If the issue persists, the OneDrive installation might be damaged.


  1. Drag the OneDrive app from your Applications folder to the Trash.

  2. Download and reinstall the latest standalone app directly from the Microsoft OneDrive Download Page.

https://www.microsoft.com/en-us/microsoft-365/onedrive/download



How do I resolve 'CoreServices UIAgent Verifying OneDrive' issue on iMac?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.