Private Relay email non-existent in settings, need password reset

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Level 1

4 points

Private Relay email non-existent in settings, need password reset

A Private Relay Email is gone for an app I am still able to log into. I am able to see all of my Private Relay Emails in settings, and log in to this account via my Face ID, but I can’t change the email for the account because I have to set a password, of which it is sending a link to that non-existent Private Relay Email. I’m not sure if there is a way to reinstate it or have an Apple support representative create that custom Private Relay Email so I can receive the password reset email? I am trying to delete an account and can’t do it because it won’t forward it to my iCloud. I have access to the Private Relay address it used via the app.

I’m on an iPhone 15 Pro running iOS 26.5.2.

iPhone 15 Pro

Posted on Jul 15, 2026 12:51 PM

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Answer 1

MrHoffman

Level 10

157,357 points

Jul 16, 2026 7:27 AM in response to itsthegarza

You’ll need to discuss Hide My Email with Apple Support, then. They can see into iCloud. We can’t.

Contact Apple Support - Apple Support

If the site has no fallback password reset and you have no password and no passkey details in Passwords app, and if you have no forwarder for a site reset, then the account is seemingly gone.

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Answer 2

MrHoffman

Level 10

157,357 points

Jul 15, 2026 1:28 PM in response to itsthegarza

Ask whoever is supporting the service you’re logging into with this (missing) Hide My Email address has a way to change the account info.

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Answer 3

itsthegarza Author

Level 1

4 points

Jul 15, 2026 9:58 PM in response to MrHoffman

I already have and they said there’s “no other way to prove i’m the owner of the account.” I suggested going to Apple forums and they said that was a good idea. It’s a major social media platform.

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