Cannot remove message from iPhone screen

I have this message on my phone and can’t remove it from my screen. Has my phone been hacked? If not how do I get rid of the message.


[Edited by Moderator]

Posted on Jul 16, 2026 10:02 AM

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Question marked as Top-ranking reply

Posted on Jul 16, 2026 10:20 AM

As for removing this message, try turning your phone completely off, and then back on.


If it is being presented by a Web site, you may need to go into Settings and clear your Safari browsing history after turning the phone back on, and before running Safari again. Safari tries to be "helpful" by opening sites that were previously open. Usually, this is OK, but if you were visiting a site that served up a scam message, you don't want the scam message popping up again, especially if the site used some browser trick to keep you from getting rid of the page in the normal way,


Delete your Safari history, cache, and cookies on iPhone - Apple Support

4 replies
Question marked as Top-ranking reply

Jul 16, 2026 10:20 AM in response to Ariswold

As for removing this message, try turning your phone completely off, and then back on.


If it is being presented by a Web site, you may need to go into Settings and clear your Safari browsing history after turning the phone back on, and before running Safari again. Safari tries to be "helpful" by opening sites that were previously open. Usually, this is OK, but if you were visiting a site that served up a scam message, you don't want the scam message popping up again, especially if the site used some browser trick to keep you from getting rid of the page in the normal way,


Delete your Safari history, cache, and cookies on iPhone - Apple Support

Jul 16, 2026 11:55 AM in response to Ariswold

Ariswold wrote:
I have this message on my phone and can’t remove it from my screen. Has my phone been hacked? If not how do I get rid of the message.
Official Apple Support Community
[Edited by Moderator]


Recognize and avoid phishing messages, phony support calls

Recognize and avoid social engineering schemes including phishing messages, phony support calls, and other scams - Apple Support


Jul 16, 2026 10:15 AM in response to Ariswold

Your phone has not been hacked.


This message is not from Apple. It is a scam aimed at getting you to install some app that will do nothing to solve a non-existent "hacking" problem, but that will drain money from your wallet. It is being served up to you by an app, or a Web site, that is using tricks to lock up your phone.


Do not install the app. If the developers of this app are involved in any way with serving this scam message to you, it would be appropriate for Apple to pull their app from the App Store and suspend their developer's account.

Cannot remove message from iPhone screen

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