Microsoft 365 subscription: Which account is linked to it?

I have an active Microsoft 365 Personal subscription purchased through the Apple App Store since three years back. During the last three years, I have remained signed in, but yesterday I had to sign in, and got a message that the outlook account/email adress I provided doesn't exist. I can provide my Apple subscription receipt and transaction details, but I no longer know which Microsoft account the license is assigned to. Could you please help me identify the Microsoft account linked to this subscription? I have messaged Microsoft Outlook but they cannot help me. They have asked me to contact Apple to ask which account my subscription is linked to.

MacBook Air 13″, macOS 26.5

Posted on Jul 19, 2026 3:22 AM

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Microsoft 365 subscription: Which account is linked to it?

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