Unable to make iTunes Store purchases on Windows PC

Question

Level 1

4 points

Unable to make iTunes Store purchases on Windows PC

Hi, I'm currently unable to make purchases through the itunes store. I am getting messages saying there is a problem. I've re-loaded Itunes on my windows PC, double checked that payment methods are updated. There are no outstanding payments as my account is in credit from a voucher! I've signed out of the account and signed back in. I also use two-factor authentification. As you can imagine - a bit unimpressed. I have never come across this problem is many years of using itunes but I'm currently having to purchase music downloads elsewhere. Any ideas welcome.

Windows, Windows 10

Posted on Jul 21, 2026 8:30 AM

Reply

Answer 1

brbo

Level 8

41,907 points

Aug 3, 2026 8:36 PM in response to AngieMax

Wondering whether your Windows PC is authorised for playing Apple media purchases: Eg: See how to: Authorize or deauthorize your computer for Apple Account purchases - Apple Support

Eg: says:

"You can authorise up to five computers at a time to play your Apple Account purchases".

Also says:

"How to authorise or deauthorise your Windows PC

On your Windows PC, open the Apple Music app or Apple TV app.
Click your name at the bottom of the sidebar. You may need to sign in to your Apple Account first.
Click Authorise Machine or Deauthorise Machine.
Sign in to your Apple Account. Forgotten the email address or phone number you use with Apple Account?
Click Authorise or Deauthorise.

See how many computers are authorised

On your Windows PC, open the Apple Music app or Apple TV app.
Click your name at the bottom of the sidebar, then click View My Account. You may need to sign in to your Apple Account first.
On the Account Information page, look next to Computer Authorisations to see how many computers are authorised."

Note: If needed: There is a lot more info in that linked article at the top.

Reply