Apple TV Login Stuck in Loop

Apple TV is promoting me to sign up for a free trial despite already paying for the service (as part of a bundle, and yes my bill is all paid up) and yet on both my Apple TV app on my iPhone (up to date on iOS) and the Apple TV app on the Samsung TV the app loops me to sign up or sign in via a QR code or the link and code, which is successful at the sign in but then the app goes right back to the free trial and on and on and on.


On the TV If I try to login with my name and password it just goes black and nothing happens.


If I agree to the free trial it tells me I’m already subscribed and prompts me to log in, on both devices.


Internet is working, all other streaming apps work on the TV.


Tried- resetting app.

Posted on Jul 26, 2026 4:27 PM

Reply
11 replies

Apple TV Login Stuck in Loop

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.