Apple Music playlist sync issue: Mac vs iPhone, 0 songs

Hello.


I am experiencing a serious issue with my Apple Music library.


I use the same Apple ID on both my iPhone and my Mac, and Sync Library is enabled on both devices.


On my Mac, my playlist “M” contains 1,516 songs, but on my iPhone the same playlist exists and is displayed, yet it shows 0 songs. Changes made on one device do not sync to the other.


This problem started after I experienced issues with my Apple One trial and my Apple Music subscription.


It is extremely important to me that I do not lose this playlist or any of the 1,516 songs it contains. I spent a very long time building this playlist, and it would be impossible for me to recreate it manually.


Please do not delete, reset, replace, recreate, or modify my music library in any way that could result in losing this playlist or any of its songs without my explicit permission.


I kindly ask you to first check the status of my iCloud Music Library and help restore synchronization while preserving my playlist and all 1,516 songs exactly as they are.


If resolving this issue requires any action that could potentially cause the loss of my playlist or any of its songs, please inform me first and wait for my approval before making any changes.


Thank you.

iPhone 15 Pro, iOS 26

Posted on Jul 27, 2026 6:07 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 6, 2026 1:55 PM

You must back up your Mac music library file immediately before trying any fixes to protect your 1,516 songs.


  • Open Finder on your Mac.
  • Go to your Music folder inside your user home directory.
  • Copy the entire Music folder to an external drive or a safe folder on your desktop
  • This ensures your local database and media files remain safe if any sync changes occur.


  • Open Settings on your iPhone or System Settings on your Mac.
  • Tap or click your Apple ID name at the top.
  • Select Subscriptions and verify that your Apple Music or Apple One subscription is fully active.
  • Unpaid or transitioning billing states during a trial pause iCloud synchronization.


5 replies
Question marked as Top-ranking reply

Sep 6, 2026 1:55 PM in response to mmilanie

You must back up your Mac music library file immediately before trying any fixes to protect your 1,516 songs.


  • Open Finder on your Mac.
  • Go to your Music folder inside your user home directory.
  • Copy the entire Music folder to an external drive or a safe folder on your desktop
  • This ensures your local database and media files remain safe if any sync changes occur.


  • Open Settings on your iPhone or System Settings on your Mac.
  • Tap or click your Apple ID name at the top.
  • Select Subscriptions and verify that your Apple Music or Apple One subscription is fully active.
  • Unpaid or transitioning billing states during a trial pause iCloud synchronization.


Sep 8, 2026 6:07 AM in response to mmilanie

Upload speed must be at least 35Mbps to enable library synchronization. The iPhone works via Wi-Fi problems arise when the connection is not stable. Often the problem is not the provider when multiple devices enable the connection to the internet, It is often forgotten that one device is in charge. The others set to the access point option. And also prevent interference caused by more then one device producing the Wi-Fi signal.

Sep 9, 2026 1:53 AM in response to mmilanie

The library is in iCloud. If you delete the Apple Music App from the iPhone, then download it again and log in, the music library will be placed back on the iPhone. If you don't dare, download the app on another family member's device, you will see that it works. Of course, be sure to delete it again. It doesn't matter if it's Android, but a stable connection is important.

Sep 8, 2026 5:16 AM in response to mmilanie

mmilanie wrote:
Please do not delete, reset, replace, recreate, or modify my music library in any way that could result in losing this playlist or any of its songs without my explicit permission.
I kindly ask you to first check the status of my iCloud Music Library and help restore synchronization while preserving my playlist and all 1,516 songs exactly as they are.
If resolving this issue requires any action that could potentially cause the loss of my playlist or any of its songs, please inform me first and wait for my approval before making any changes.


This is a user-to-user forum.


You are not speaking to Apple. None of your fellow users here have any access to your music library, whether to "check the status of [your] iCloud Music Library and help restore synchronization", or to take actions that would "potentially cause the loss of [your] playlist or any of its songs."

Apple Music playlist sync issue: Mac vs iPhone, 0 songs

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