iPad Air screen is unresponsive, and hard reset fails

If your iPad is unresponsive, connect your iPad to its Power Adapter and allow the iPad to charge undisturbed for at least and hour - or preferably overnight. Then, while still connected to external power, try a forced-restart:

Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

1. Press and quickly release the volume button nearest to the top button.
2. Press and quickly release the volume button farthest from the top button.
3. Press and hold the top button; do not release the button (and ignore the power-off slider) until...
4. When the Apple logo appears, release the top button.

Force restart iPad (models with the Home button)

• Press and hold the top button and the Home button at the same time; do not release either button until...
• When the Apple logo appears, release both buttons.

Assuming that the physical buttons are themselves functional, performed correctly, the iPad will restart.

If iPad doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen. Or if your iPad isn’t working correctly after you restart it, see the iPad Support website.

These support pages should help with troubleshooting general battery and charging issues:

Charge and monitor the iPad battery - Apple Support

If your iPad won't charge – Apple Support

Troubleshooting generally requires substitution of the Power Adapter and cable for another known-good item. Most models of iPad require a Power Adapter rated at 12W (i.e., 2.4A @5V) or greater to reliably charge. 5W Power Adapters (1.0A @5V) intended for older models of iPhone are inadequate to charge an iPad; if the iPad charges at all, charging will be very slow. Recent models of iPad are supplied with a 20W USB-C Power Adapter.

Some third-party USB-C power adapters (and portable PowerBanks) may not support USB PD (Power Delivery). Power Delivery mutually negotiates the charging voltage; the source, load and cable are all elements involved in the negotiation protocol. Unless the Power Adapter explicitly supports USB PD, it will almost certainly fail to charge the iPad; proprietary charging standards, such as QC (Quick Charge), are not supported.

Many computer USB ports also cannot source sufficient power to charge an iPad. Unless explicitly designed for charging connected devices, computer USB ports are typically limited to 0.5-1A @5V (i.e., 2.5-5.0W).

If you continue to experience difficulties when connected to an appropriate Power Adapter of 12W or greater, you might be best advised to seek assistance directly from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively you can initiate and manage your support cases from Apple devices using the excellent Apple Support App. If not already installed, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044

You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad:

Genius Bar Reservation and Apple Support Options - Apple

Thank you for reaching out. 🤗

If the screen is unresponsive and a hard reset fails, then it is likely to be a problem with the internal display panel, the charging system or the internal battery. Only a certified Apple technician can determine the cause and offer a complete solution.

Therefore, I recommend service.

Service Checklist:

• iPad service pricing.
• Check AppleCare Coverage.
• Get your iPad ready for service.

Service Appointment:

• Start a Service Request.

Contact Information:

• United States: 1-800-APLCARE.
• Contact Support.

Additional Support:

• iPad Support.
• iPad User Guide.
• Check Repair Status.

Good luck! 👋🏼😉

Smiliñ 😎 Brian