Genmoji not working, Siri & Intelligence grayed out

i want to use genmoji to create emoji (digital if possible). My intelligence and siri title is grayed out which may be what is stoppingme from using genmoji?


iPhone 15 Plus, iOS 26

Posted on Jul 29, 2026 4:09 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 29, 2026 4:18 PM

Yes, you will need Apple Intelligence turned on for Genmoji to work. Being greyed out is usually due to an unsupported language or you have Screen Time restrictions (or managed by an Organizer in a Family Sharing group).

  • What is your Language and Region at Settings > General > Language & Region.
  • Are you a member of a Family Sharing plan?
  • Have you checked your Screen Time restrictions at Settings > Screen Time > Content & Privacy Restrictions > Apple Intelligence & Siri? You can turn off Content & Privacy Restrictions completely to remove all restrictions. If you are a member of a Family Plan, your individual settings will make no difference as they are managed by the Organizer.
  • What is the exact iOS version you are using?
3 replies
Question marked as Top-ranking reply

Jul 29, 2026 4:18 PM in response to Ashleycraigallen

Yes, you will need Apple Intelligence turned on for Genmoji to work. Being greyed out is usually due to an unsupported language or you have Screen Time restrictions (or managed by an Organizer in a Family Sharing group).

  • What is your Language and Region at Settings > General > Language & Region.
  • Are you a member of a Family Sharing plan?
  • Have you checked your Screen Time restrictions at Settings > Screen Time > Content & Privacy Restrictions > Apple Intelligence & Siri? You can turn off Content & Privacy Restrictions completely to remove all restrictions. If you are a member of a Family Plan, your individual settings will make no difference as they are managed by the Organizer.
  • What is the exact iOS version you are using?

Jul 29, 2026 5:02 PM in response to Ashleycraigallen

Ashleycraigallen wrote:
TY! Language and region are correct, I am a member of family sharing. my husband is the owner. The only thing under my content and privacy is "intelligence and siri" both grayed out. IOS 26.5.2
  • What is your Language/Region? Is it English(US) and United States?
  • Have your husband check the restrictions by going to his Screen Time and choosing you, where it can be verified that the Apple & Intelligence option is allowed under Content & Privacy Restriction. I would recommend turning off Content & Privacy Restrictions completely at that location.
  • Does your Husband have the Apple Intelligence option turned on their device or is it the same greyed out toggle switch at Settings > Apple Intelligence & Siri?

Genmoji not working, Siri & Intelligence grayed out

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.