Problem about refunding money

If I don't get a refund for an accidental in-app purchase, how can I get it back?

iPhone XS, iOS 18

Posted on Aug 4, 2026 1:32 AM

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3 replies

Aug 4, 2026 1:45 AM in response to Andrii_dubinski

Sorry, but if Apple denied the request for a refund, the decision is in most cases final.

Apple also must have informed you about the reasons for their decision in the email they have sent you.


If you bought the In-App purchase directly from the developer of the app, you will have to contact them about it:

How to contact an app developer - Apple Support

Aug 4, 2026 1:00 PM in response to Andrii_dubinski

Welcome and thank you for reaching out. 😉


Here at the Apple Support Community, we are volunteers (thoughtful Apple users) who share knowledge in an effort to help others, such as yourself.


We don’t have the power to look into accounts or offer refunds.


Unfortunately, you’ve reached the final stage.


Apple’s decision is final and no one can change their decision or alter the Refund policy.


According to Apple: All Transactions are final. Content prices may change at any time. If technical problems prevent or unreasonably delay delivery of Content, your exclusive and sole remedy is either replacement of the Content or refund of the price paid, as determined by Apple. From time to time, Apple may suspend or cancel payment or refuse a refund request if we find evidence of fraud, abuse, or unlawful or other manipulative behavior that entitles Apple to a corresponding counterclaim.


Thank you! 👋🏼😉

Smiliñ 😎 Brian

Problem about refunding money

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