iPhone 16 Pro floors climbed not recording; app data differs

Question

iPhone 16 Pro floors climbed not recording; app data differs

I use 'Pedometer App' and the Health App on my iPhone 16 Pro to record my daily walks - around 10km in a hilly area. The same daily course has been producing fairly consistent data for steps and distance, but floors climbed has become increasingly erratic and now fails to record most of the hills climbed. Could this be anything other than a hardware fault needing specialist repair? (Rebooting the phone has made no difference to the results).

In addition, I thought the Pedometer App would get its data from the Health App, but the figures are not always identical. Could these problems be related?

iPhone 16 Pro, iOS 26

Posted on Aug 4, 2026 5:42 AM

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Answer 1

Aug 4, 2026 7:47 AM in response to StevenWantsToKnow

What is reported if you don’t use the third party app? What iOS version are you using?

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Answer 2

Aug 4, 2026 7:25 PM in response to Jeff Donald

26.5.2

I don’t think the problem is in the Pedometer App as both Apps fail to record data, and the data shown is less each time I do the same walking course. Looks increasingly like a hardware failure.

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Answer 3

Aug 4, 2026 6:56 PM in response to StevenWantsToKnow

iOS 26 what exactly? The two apps may be calculating floors differently. If you used an Apple Watch, you’d have much greater accuracy. Have you talked to the apps developer about the errors? When was the last time an update was released for the app? I can’t find an app called “Pedometer App” in the US App Store.

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Answer 4

Aug 4, 2026 6:18 PM in response to Jeff Donald

iOS26

The two Apps have shown consistent data until recently. If a hill is not recorded, then it doesn’t appear in either App. When it is recorded, it appears in both Apps (so far). Occasional differences in recorded figures are increasing (eg, 30 floors in Pedometer, 26 in Health).

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Answer 5

Aug 4, 2026 8:28 PM in response to StevenWantsToKnow

Please update to iOS 26.6. It’s been out more than a week and contains security fixes, bug fixes etc.

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Answer 6

Aug 5, 2026 12:43 AM in response to Jeff Donald

Updated manually (auto update is on but update not yet rolled out automatically by Apple). BTW did I say I’m in Australia?

Anyhow, iOS update has made no difference to the problem I’m experiencing.

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