Third-party email not working in Mail app on iPhone

My optonline.net email suddenly stopped working on my mail app on my 17 maxpro? help!!

iPhone 17 Pro Max, iOS 26

Posted on Aug 4, 2026 12:00 PM

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Question marked as Top-ranking reply

Posted on Aug 5, 2026 5:03 AM

1 - Your Optonline.net email may have stopped working because your password needs to be entered again, the account settings changed, or the Mail app needs to reconnect.


2 - On your iPhone 17 Pro Max, go to Settings >> Apps >> Mail >> Mail Accounts and select your Optonline account. 


3 - If you see a password prompt or an error, enter your password again.


4 - If that does not fix it, remove and add the account again as previously suggested by @ IdrisSeabright


5 - Make sure you know your email password first. Go to Settings >> Apps >> Mail >> Mail Accounts >> select the account >> Delete Account, restart your iPhone, then add it back using Add Account >> Other.


Apple’s instructions for adding or removing email accounts are here: Apple Support: Add an email account to your iPhone or iPad


6 - If you still have trouble, check whether your Optonline email works in a web browser. 


7 - If it does, the issue is likely with the iPhone Mail settings.


2 replies
Question marked as Top-ranking reply

Aug 5, 2026 5:03 AM in response to xxxFreedomxxx

1 - Your Optonline.net email may have stopped working because your password needs to be entered again, the account settings changed, or the Mail app needs to reconnect.


2 - On your iPhone 17 Pro Max, go to Settings >> Apps >> Mail >> Mail Accounts and select your Optonline account. 


3 - If you see a password prompt or an error, enter your password again.


4 - If that does not fix it, remove and add the account again as previously suggested by @ IdrisSeabright


5 - Make sure you know your email password first. Go to Settings >> Apps >> Mail >> Mail Accounts >> select the account >> Delete Account, restart your iPhone, then add it back using Add Account >> Other.


Apple’s instructions for adding or removing email accounts are here: Apple Support: Add an email account to your iPhone or iPad


6 - If you still have trouble, check whether your Optonline email works in a web browser. 


7 - If it does, the issue is likely with the iPhone Mail settings.


Third-party email not working in Mail app on iPhone

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