iPad Pro cannot update and requires computer connection

Whether or not you are able to update your iPad to a newer version of iOS/iPadOS will be dictated by the iPad model - and the currently installed version of iOS. You can find this information here:

Settings > General > About

Not sure which iPad you have? Identify your iPad model.

As of 27th July 2026, here is a list of the highest version of iOS supported by the older models of iPad (for simplicity - “generations” are shortened to a number) that are restricted in their ability to be updated:

32-bit devices (obsolete)

iPad1 - iOS 5.1.1

iPad2, iPad3 and iPad mini1 - iOS 9.3.5 (WiFi Only models), iOS 9.3.6 (WiFi+Cellular)

iPad4 - iOS 10.3.3 (WiFi Only), iOS 10.3.4 (WiFi+Cellular)

64-bit devices

iPad Air1*, iPad mini2* and iPad mini3* - iOS 12.5.8

iPad Air2*, iPad mini4* - iPadOS 15.8.8

iPad5*, iPad Pro (9.7"/12.9" 1st generation)* - iPadOS 16.7.16

iPad6, iPad Pro 12.9" 2nd generation*, iPad Pro 10.5" - iPadOS 17.7.11

iPad7 - iPadOS 18.7.9

(*) obsolete

Newer models are all able to be updated to the current version - iPadOS 26.6

• iPad Pro 13" (M4/M5)
• iPad Pro 12.9" (3rd generation and later)
• iPad Pro 11" (1st generation and later + M4/M5)
• iPad Air (3rd generation and later + M2/M3/M4)
• iPad (8th generation and later + A16)
• iPad mini (5th generation and later + A17 Pro)

NB: iPadOS 27, when released later this year, will drop support for the following models of iPad:

• iPad Pro 12.9" (3rd generation)
• iPad Pro 11" (1st generation)
• iPad (8th generation)
• iPad mini (5th generation)
• iPad Air (3rd generation)

If your iPad is not capable of update to a more recent version of iPadOS than is currently installed, should you wish to use Apps or services that require a higher version than your iPad is capable, your only option is to replace your iPad with a much newer or current model iPad.

If your iPad is capable of update to a more recent version of iOS/iPadOS than is currently installed, these support pages outline both the available methods by which the update can be performed - and troubleshooting should you experience difficulties:

Update your iPhone, iPad or iPod touch – Apple Support

If you can't update or restore your iPhone, iPad or iPod touch – Apple Support

If your iPhone, iPad or iPod touch won’t update - Apple Support

iOS update and restore errors – Apple Support

Be aware that while an iPad may be capable of update, in some circumstances you may need to use a computer to perform the update*. To do so, you will need access to either a Windows PC (with iTunes for Windows installed - or the more recent Apple Devices App) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS). Ensure that your installed version of iTunes has been updated to the most recent version; the essential device drivers are included.

Download and use iTunes for Windows – Apple Support

Update to the latest version of iTunes – Apple Support

Update software on iPhone, iPad or iPod touch in iTunes on PC - Apple Support

Update your iPhone, iPad, or iPod touch with the Finder - Apple Support

Apple Devices App (Windows PC):

https://apps.microsoft.com/detail/9np83lwlpz9k?hl=en-ms&gl=MS

(*) If you don’t have access to a suitable computer of your own, that of a helpful friend or family member will suffice. Alternatively, the technicians at the Genius Bar of your local Apple Store or Apple Authorised Service Provider (AASP) will be delighted to assist.

Genius Bar Reservation and Apple Support Options - Apple

If you have a beta profile installed, ensure this has been removed from your iPad - as, otherwise, installation of production software updates may be inhibited. This support page provides the necessary information to remove the beta from your iPad:

How to uninstall iOS beta software - Apple Support

You should note that for your iPad to install an available update, its battery must be charged to at least 50% capacity - and/or be connected to its Power Adapter. Similarly, the iPad can only be updated over a standard WiFi connection - or be updated by a PC or Mac using iTunes or Finder - over a USB connection.

If you go to Settings>General>Software Update, which iOS/iPadOS version is available?

At the bottom of your question, you state that the currently installed version is "iOS11", which is really old, considering that the latest version is 26.6.

In any case, I suggest that you identify that iPad's model using these instructions:--> Identify your iPad model - Apple Support . When done, see this compatibility chart:

However, an update (if acceptable on your model) may not be possible if the currently installed version is very old and you need to connect your iPad to a computer. Learn how to do that reading this user guide page:--> https://support.apple.com/en-gb/guide/ipad/ipad9a74c576/ipados

Regards

Giulio

Correction to my last sentence:

However, an update via OTA (over-the air/wirelessly, even if acceptable on your model) may not be possible if

the currently installed version is very old and you need to connect your iPad to a computer. Learn........

I have been given an iPad Pro a few years old,...

If not properly prepared for transfer by the original owner, that could complicate your using it. This shows what must be done:

Sell, give away, or trade in your iPad - Apple Support