Vendor bought used card with zero balance

Please follow the steps in this Apple Support article. 

If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support

If after reviewing the article, and following the directions in the article, you need additional assistance please follow the link below to contact official Apple Support. 

Contact Apple Gift Card Support

If you receive a request for payment using Apple Cash, or If you believe you are the victim of a scam, please contact Apple Support and report it to local law enforcement.

About gift card scams - Apple Support

You may also report the scam to the FTC Complaint Assistant and to the FBI’s Internet Crime Complaint Center

Thank you for reaching out. 🤗

Check your sales receipt.

• If the card doesn’t appear on your sales receipt, that usually means the card was never activated at purchase.
• If the card appears on your sales receipt, then that usually means that the funds were already used.

Contact Apple Support with the receipt and serial number; only they can verify the card’s activation status and help resolve the issue.

Good Luck! 👋🏼😉

Smiliñ 😎 Brian