Cancel subscription to change Apple Account region

Dear Apple Support,

I hope you are doing well.

I am writing to ask for your assistance with my Apple Account.

I need to change my Apple Account region from Russia to Hong Kong. Unfortunately, I am unable to do so because I have an active subscription to Glam App, which is already paid until February.

I fully understand that the subscription is active. I am willing to lose the remaining subscription period if necessary. I do not require a refund.

I kindly ask if you could cancel this active subscription on your side and remove the restriction preventing me from changing my Apple Account region.

Changing my account region is very important for me, as I need to use payment methods and services available in my new region.

I would greatly appreciate any assistance you can provide.

Thank you very much for your time and support.

Kind regards,

Helena ***

Apple ID: ***


[Edited by Moderator]

iPhone 16 Pro Max, iOS 26

Posted on Aug 6, 2026 11:56 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 7, 2026 6:56 AM

Click here and ask Apple Support for assistance. They can(and in some cases, are obligated to upon request) cancel subscriptions immediately; therefore, only they should be telling people to wait.


It isn't possible to remove the last payment method from an account while it has any active subscriptions, including expiring ones.


(264585)

5 replies
Question marked as Top-ranking reply

Aug 7, 2026 6:56 AM in response to lenochka69

Click here and ask Apple Support for assistance. They can(and in some cases, are obligated to upon request) cancel subscriptions immediately; therefore, only they should be telling people to wait.


It isn't possible to remove the last payment method from an account while it has any active subscriptions, including expiring ones.


(264585)

Aug 7, 2026 10:14 AM in response to lenochka69

lenochka69 wrote:
Can you please connect me with alive person,because all various what site gave not helpful.My question very specific and need the person ,not machine answering

Hello~ We are your fellow forum members and can only point you in the right direction. See the link below…


Contact Apple Support - Apple Support*


*Example…


If you tap the highlighted number once you go into the link and choose your Country or Region…it opens more options for you.


Take care.


~Katana-San~

Aug 7, 2026 12:20 AM in response to lenochka69

Thank you for reaching out. 🤗


There are many parameters that need to be taken before changing regions because currency valuation is not the same across various regions.


If you are changing regions:

  • Spend any balance remaining on your Apple Account. If you’re not sure whether or not you have a balance, check your Apple Account balance.
  • Cancel any subscriptions that block a country or region change and wait until the end of the subscription period. 
  • Wait for any memberships, pre-orders, movie rentals or Season Passes to complete and wait for any pending store credit refunds to process. You can cancel a pre-order.
  • You may be required to enter a valid payment method for your new country or region. See what payment methods you can use.
  • Redownload your apps, music, movies, TV shows and books on any devices that you might use to play or read them in the future. Some types of content might not be available in your new country or region. Learn what types of content and services are available in your new country or region.
  • After you update your Apple Account billing address and payment method, you can upgrade your iCloud+ plan using the pricing in your new country or region.
  • If you need to empty your balance, Contact Apple Support to request a reset of your account balance to zero.


For full details, learn how to → Change Regions for step-by-step instructions.


Good luck! 👋🏼😉

Smiliñ 😎 Brian

Cancel subscription to change Apple Account region

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