Approved Apple refund not received after two months

Hi everyone, I’m having an issue with an Apple refund and I’m not sure what I can do next.

I purchased a Super Duolingo subscription debit card in Mongolia. The subscription renewed automatically, so I requested a refund through Apple.

Apple approved the refund, and my purchase history has shown “Refunded” since June 4, 2026. However, it has now been over two months, and I still haven’t received the money. I contacted my bank and they confirmed that they have not received any incoming refund from Apple and there is no refund transaction showing on their side.

I have also tried to contact Apple Support, but Mongolia doesn’t appear to have a live chat/call support option, and the international phone number I tried doesn’t work from Mongolia. What should I do at this point?

I would really appreciate any advice. Thank you!