Refurbished iPad Pro screen has persistent black line

My ipad has a thin black line across it about an inch and a half from the edge of ipad. The line is there when screen is viewed vertically or horizontally. I powered off, but the line is still there when I power it on again. It shows in every app and the home screen. It does not show up in a screen image.

It is a refurbished iPad Pro (12.9-inch) 3rd generation OS Version 26.6 which just received and set up a few days ago! Think I should just return it while I can?



iPad (10th generation)

Posted on Aug 8, 2026 12:04 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 8, 2026 3:08 PM

As described, your iPad likely has a screen hardware fault. If recently purchased, you would be best advised to return the iPad to the retailer from which it was purchased for exchange or refund/


For the benefit of others that may encounter this thread when searching for remedies to similar issues...


You can easily determine if your iPad has a hardware or software issue. A reliable method to confirm a screen or other hardware fault is to take a screenshot when the fault is evident - and then review the captured screenshot image...


When reviewed, if the line(s) are not present in the screenshot image, then you have demonstrated that you may have a hardware fault - that will require repair. If the line(s) are visible in the screenshot, the something other than hardware will be the cause.


Note: When reviewing the image, rotating the iPad screen orientation by 90°, from Portrait to Landscape, will ensure that the image does not coincide with screen defects if present.


Take a screenshot on your iPad – Apple Support



If the test indicates that a potential hardware fault, a visit to the Genius Bar at your local Apple Store is recommended - where the technicians will be able to test and assess your iPad. This will likely inform your next steps:


Genius Bar Reservation and Apple Support Options - Apple

iPad Repair – Official Apple Support

5 replies
Question marked as Top-ranking reply

Aug 8, 2026 3:08 PM in response to Linleedec

As described, your iPad likely has a screen hardware fault. If recently purchased, you would be best advised to return the iPad to the retailer from which it was purchased for exchange or refund/


For the benefit of others that may encounter this thread when searching for remedies to similar issues...


You can easily determine if your iPad has a hardware or software issue. A reliable method to confirm a screen or other hardware fault is to take a screenshot when the fault is evident - and then review the captured screenshot image...


When reviewed, if the line(s) are not present in the screenshot image, then you have demonstrated that you may have a hardware fault - that will require repair. If the line(s) are visible in the screenshot, the something other than hardware will be the cause.


Note: When reviewing the image, rotating the iPad screen orientation by 90°, from Portrait to Landscape, will ensure that the image does not coincide with screen defects if present.


Take a screenshot on your iPad – Apple Support



If the test indicates that a potential hardware fault, a visit to the Genius Bar at your local Apple Store is recommended - where the technicians will be able to test and assess your iPad. This will likely inform your next steps:


Genius Bar Reservation and Apple Support Options - Apple

iPad Repair – Official Apple Support

Refurbished iPad Pro screen has persistent black line

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