Received wrong size Apple Watch Milanese Loop band, seeking exchange
When purchasing my Apple Watch, I specifically selected the 46mm Gold Milanese Loop in size S/M. Unfortunately, after returning home to the Netherlands, I discovered that I had been given the M/L size instead.
The band I received is:
46mm Gold Milanese Loop – M/L
Part number: MGJ54AM/A
Price: $99
I still have the original packaging, including the barcode and product information, and I can provide photos if required.
Unfortunately, I was not given a receipt at the store. However, I paid for the purchase by credit card, and I can provide the purchase date, transaction amount and relevant card details to help locate the transaction.
As I am now back home in the Netherlands, I am unfortunately unable to simply return to the Fifth Avenue store to have the mistake corrected.
Could you please help me find a solution? Ideally, I would like to exchange the incorrectly provided M/L band for the 46mm Gold Milanese Loop in size S/M that I originally selected. If possible, I would greatly appreciate it if the exchange could be arranged through an Apple Store in the Netherlands, or if the correct band could be shipped to me.
I understand that international returns may normally be restricted. However, in this case I am not requesting an exchange because I changed my mind about the product. I was provided with a different size than the one I selected in the store.
I would therefore really appreciate your assistance in resolving this.
Please let me know if you require photos of the product and packaging, my credit card transaction details, or any other information to locate my purchase.
Apple Watch Series 11, watchOS 26