Contacting a previous service engineer
Case ID : ***
How can I contact the service engineer or concerned person with whom I interacted before?
[Edited by Moderator]
MacBook Pro 14″, macOS 14.5
Question marked as
We are other end users with no insight into how Apple manages Support personnel assignments. All you can do is contact Support with your case number and see if they can help identify who helped you.
Apple does not participate in these user-to-user forums, so won't be responding here.