Apple chat agent did not respond and the call dropped
Agent did not chat back and call drop
[Re-Titled by Moderator]
Original Title: Agent
Question marked as
This is a user-to-user community, so we can’t see what happened with your Apple Support chat or call.
If the connection dropped and the advisor didn’t get back to you, I’d contact Apple Support again and start a new chat or call. Apple provides both options here: Contact - Official Apple Support
If you were given a case number, have that handy so the next advisor can look up the previous contact.