help with canceling Sonic Sweep

There are two type of subscription

1. Purchased through App Store (Watch the 1st GIF)
2. Purchased directly from Third Party App developer (Watch the 2nd GIF)

1st GIF

2nd GIF

If you don't see the subscription that you're looking for

If you tried to see or cancel a subscription and you can't find the subscription that you're looking for, check the following things. Or contact Apple Support.

Is the subscription billed through another company?

On your bank statement, find the charge for the subscription. If it does not say iTunes, Apple, or something similar, the subscription might not be billed through Apple.

Get help with subscriptions that aren't billed through Apple.

Did a family member sign up for the subscription?

A Family Sharing organizer can’t manage subscriptions for other family members. Ask your family members to change or cancel their subscriptions from their own devices or when they're signed in with their own Apple ID. You can also use Ask to Buy to control what kids buy.

Turn on Ask to Buy.

Did you subscribe with a different Apple ID?

To see subscriptions for a different Apple ID, sign in with that Apple ID, then follow the steps in this article.

Forgot your Apple ID?

Do you need to manage iCloud storage or AppleCare plans?

Downgrade your iCloud storage plan.

Manage an AppleCare+ plan or AppleCare Protection Plan.

Hello everyone,

This app is scam/fraud and I am surprised there is no way to alert the right department at Apple. I have followed

all the step indicated by the App Store and even went trough the detailed information and disclaimer. It's unbelievable Apple authorize this app on the store and there is no way to report because https://reportaproblem.apple.com/ only considers payment app via App Store.

Sonic Sweep app payment is made through Apple Pay and so it's out of App store enviroment but they make you think is via App Store.

The only way is to refer to your bank to block the card linked to Apple Pay.

No help received via rightofwithdrawal@apple.com as it is indicated in the app subscription process. Shame Apple!

If it does not appear in Your Subscriptions on your Apple device then it was either not started through the App Store, or at least not on the currently logged in Apple Account.

If you are seeing the charge as coming directly from the App or website on your payment method, and not "apple.com/bill" then it further proves the subscription was not started through the App Store in which case it cannot be cancelled from there and as such must be cancelled through the website or platform it was started on.

I would like to give an update on this

During the first week after the subscription, there was no button to cancel the subscription (and no answer to the emails). After the first week, the first payment went out and the morning after, a button to delete the subscription appeared under settings in the app. That button was not there and it appeared only after the first payment went out.

Tap Settings

Tap [Your Name] at the top of the screen

Tap Subscriptions

Tap to select the subscription that you want to cancel

Tap Cancel Subscription

If the subscription does not show there, you did not subscribe via Apple.

This also happened to me they just tried to take money again bank sent me a new card but it now has another block because of this 😡and the app disappeared off the app store so cant show further evidence to bank so i think ill just reopen a new account when i go to town Friday.

Then they cant keep attempting to take 19.99 in dollars this is the third time this week since they took nearly 15 pounds off me hopefully the bank gives me back.

@Bob Timmons

Actually, the purchase was made through the Apple Store, but the app doesn't show up in my subscriptions. It also said "free" in the purchase details.

The subscription was then activated after a week, but I can't cancel it either in the app or in the Store.

Thanks for your update. I didn't notice any button to cancel subscription in my case but I checked only the first day of first weekly payment.

I also just noticed that in the Italian App Store application is not available in the store. I guess someone at Apple has recognised the issue with this app.

My bank has forwarded to the inquiry to the credit card issuing network but the reversal transaction approval can take up to 90 days.

This absolutely useless app costed me around 20$, a blocked credit card, and some stress 😣

Good luck everyone!

I have the same Problem. Can not cancel this.

I cant see the subscription in my subscriptions.

Need help

I also need help, I am not able to turn off the subscription - they make it in a way that they are not reachable! Such app should not be on the app store at all!

I'll have the bank reverse the transaction as well.

Exactly. These scam applications should not be present on the App Store. Apple should review what it advertises and take responsibility for it. I pay to be protected in my purchases as well.

I want to cancel the following

Sonic Sweep

Clear Sonic

i really don’t need it plus it doesn’t work

Cancel

sonic sweep

clear sonic