Trouble using Verizon SIM with older iPhones; Apple ID sign out warning

Four months plus, attempting to move a Verizon sim card to a working older iPhone or two.


iPhone 7+ - turns out there were two hardware versions made; one Intel, one Qualcom. The phone was purchased at an Apple store when it was released and there was no mention that the Intel version would not work on Verizon's network, or that we were receiving the Intel version. We were on AT&T. Fastforward to this summer, we tried putting a Verizon sim card in, and of course we discovered the above.


We found an old iPhone 5s, put the Verizon sim in there and discovered AT&T still had the phone carrier-locked thriteen years later; it was purchased new for cash; they released it upon request.


But failure does not end there. Somehow Apple locked the phone to an older, but still active Apple ID. And attempting to "Sign Out" warns that "Signing out will delete all the data on the phone." But Apple says here in this link, you have a choice: Sign out of iCloud on your devices - Apple Support


It says "Tap Sign Out" then "Choose Erase this [Device] or Sign Out But Don't Erase."


We're supposed to trust this? We're supposed to trust that there's another step after the warning that all data will be deleted from the iPhone after signing out? That we'll have another popup with the choice then to "Sign Out But Don't Erase"?

Earlier iPhone models

Posted on Aug 16, 2026 4:40 PM

Reply
7 replies

Aug 16, 2026 5:11 PM in response to JIM140

You are planning to back up the iPhone to iCloud, a Mac or a PC.....before.....you do anything else.....correct?


If the iPhone that you found is still locked to an unknown Apple ID, you are going to run into Activation Lock roadblocks when you try to set up the phone again after it has been erased.


Apple will not remove the Activation Lock without a copy of the original invoice indicating that you are the owner, the sales date, the serial number, IMEI, etc. Details on the unlock request here:


https://al-support.apple.com/#/al/agreement

Aug 17, 2026 1:52 PM in response to JIM140

Please read the information in the link that I provided for you previously.


You told us.....


Somehow Apple locked the phone to an older, but still active Apple ID.


You are going to have to provide proof to Apple that you are the original owner of the phone in order to have the phone unlocked and the old Apple ID information deleted from the phone.


Here is the link again:


https://al-support.apple.com/#/al/agreement


Apple states that all of the data on the phone will be erased during this process. There are no other choices.


You can contact Apple Support to confirm, if you wish.


Support











Trouble using Verizon SIM with older iPhones; Apple ID sign out warning

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