rural_emt wrote:
I've yet to see any cases where a crash (or loss of pulse from an Apple watch) has been legitimate without having it already been reported by a human.
That does not sound like an issue that Apple can solve, but if you need to talk to Apple, their corporate management would likely be where to start. The Apple Discussions are user-user assistance forums, which is not what you are looking for.
However if the issue is that the same emergency is being reported separately by a human, then the emergency system should, I would think, utilize the same tools used for instances where multiple humans are calling in the same emergency. To avoid wasting resources.
In my city, as is common in many cities, false alarms resulting in dispatch of emergency personnel (police, fire, or EMT) result in additional fees being charged for the cost of such services. So if there was truly a false alarm, the municipality should charge steep enough fines to prevent or minimize false alarms in the future. The emergency services could also utilize a callback policy where a callback is first attempted in the case of an automated medical emergency report to verify its veracity.
One comment: I am surprised to see this complaint being posted in this way because the complaints users have posted in this forum tend to say that their watches do not readily enough detect falls, in other words, there are too many falls not being detected, as opposed to too many false positives.
