wi-fi to 4g or 5g stuck

I have an iPhone 17 purchased on August 13th, and several times a day, after being connected to Wi‑Fi, when it’s supposed to switch to mobile data, it doesn’t connect and I lose mobile data completely. Sometimes after a phone call, it also loses data in the same way. The only way to fix it is by restarting the phone — I have to do this around 10 times a day.

I already spoke with my carrier (MEO in my case) and they say everything is fine. With Apple support, I’ve already done two support chats with multiple tests and nothing. They even scheduled an advanced support session, which also led nowhere, and after testing Apple says the problem is not with the phone.

I’m getting desperate and I urgently need a solution for my problem, but I’m lost.

Posted on Aug 19, 2026 5:21 AM

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5 replies

Aug 19, 2026 10:03 AM in response to márcio243

Re: “… I already spoke with my carrier … they say everything is fine …”


That’s a response 1st Tier CSRs will seemingly provide for any individual subscriber’s technical difficulties short of a major outage.


You need to be politely firm and explain that while you appreciate their help, that everything is NOT fine w/ your line and that you DO need some help.


wi-fi to 4g or 5g stuck

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