Face ID not available on my iPhone

Question

Ahmadamd Author

Level 1

4 points

Face ID not available on my iPhone

It shows me that face ID is not available at this time please I want know what is the problem

[Re-Titled by Moderator]

Original Title: Face ID problem

Posted on Aug 19, 2026 10:02 AM

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Answer 1

Top-ranking reply

Phil0124

Community+ 2026

Level 10

233,034 points

Aug 19, 2026 11:24 AM in response to Ahmadamd

That usually indicates an issue with the Face ID system or TrueDepth camera at the moment.

Try restarting the iPhone, and see if Face ID becomes available again.

click here ➜ If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support

If not, you will need to set up an appointment at an Apple Store or Authorized Service Provider to get the iPhone looked at, diagnosed and fixed if possible.

click here ➜ Set up a Face ID repair service appointment - Apple Support

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Answer 2

Aug 19, 2026 5:28 PM in response to Ahmadamd

Thank you for reaching out. 😉

Follow these steps, testing after each step:

Face ID not working
Software Update
Turn iPhone on or off or tell Siri: "Power Off"
Force Restart iPhone or tell Siri: "Restart"

If that didn’t work, then it could be a hardware issue.

According to Apple:

Using diagnostics available in iOS 14.6 or later, Apple has detected an issue with your TrueDepth camera that might cause it to not function as expected. The TrueDepth camera contains lasers, which might be disabled for safety reasons if the device malfunctions or is damaged. This won't prevent you from using your iPhone or iPad, but until your iPhone or iPad is updated or serviced, you might not be able to use Face ID, Animoji, Memoji, and some other features that use the front camera.

As a result, I recommend service.

Service Checklist:

Service Appointment: