iPhone 15 repair delayed with no shipping update

Hi, typically, delays in shipping are due to parts not being available and not an actual shipping delay. When parts are not available, there really isn’t much that can be done except wait.

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Product Feedback - Apple

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supportissues543 wrote:

Hello,

I went to our local Apple Store on Aug 11th and

they had to send in my sons iPhone 15 to the repair center (***) because

they did not have one in stock.  They stated that if did not receive it by

the 18th then to come back to the store and they would find what out

what the delay is.  The update we received from the repair center on 8/13

stated that the product would be shipping soon.  The phone has still not

shipped.  I went in today (8/19) and the store stated that the is nothing

they could tell us and to call customer care.  I have been on the phone

with customer care for 40 mins now, and am still on the phone with them. 

They are telling me all I can do is wait.  We were supposed to be able to pick it up on the 18th

which was yesterday.  She is now saying that we have to wait till Friday

before anything can be done to escalate this issue. This is the second time

that a device was sent in and it is not here when is was supposed to be. 

The first was a watch that was received by the repair center on 7/7, the

replacement was not received until 7/29.  It sat for 18 days before it

finely shipped, and had to get escalated for that to happen.  That was

repair id ***.  My

family and I have been long time apple customers.  We have 8 iPhone, 6

apple watches, 2 mac book pros, 3 iPad currently.  That does not include

the past iPad, iPhone, watches, iPod that we have had over the years.  We

have never had any issues until recently.  I do not understand what has happened

to service at Apple, but is seems to be lacking.  Something needs to

happen in the shipping department to fix their delays.

[Edited by Moderator]

Sorry, but this is a user to user only forum, not Apple Support. Apple isn't here, doesn't participate here, nor read posts for feedback. I'm sorry the returned device is delayed, but there's nothing anyone here can do to help you with this. You need to continue contacting Apple directly for updates.