Express replacement sent me another colour iPhone instead of original without asking. They said they can’t get me the original colour. Has anyone dealt with this? Help! Stuck with an ugly orange instead of blue IPhone 17 pro after spending almost $2K on iphone and apple care+.
iPhone 17 Pro, iOS 26
Put in in a case with the color you like.
Apple Inc. says: "We guarantee our service and replacement parts for 90 days or the remaining term of your Apple warranty, whichever is longer, as outlined in our Apple Repair Terms and Conditions. This is in addition to your rights provided by consumer law or an active AppleCare plan where it applies. Equipment that Apple provides as part of the repair or replacement service may contain new or previously used genuine Apple parts that have been tested and pass Apple functional requirements. Service options may vary based on parts availability and location."
Extracte from: Express Replacement Service - Apple Support
This is a user forum. You are not talking to Apple. There is nothing we can do about it.
If you want it fast, and they don't have the color you want in stock, I suppose you can take what they have... or not.
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Express Replacement - Different Colour - Help
