Video and audio starting and stopping uncontrollably

For the past few weeks, anything involving audio on my macbook air (2017, OS 12.7.6) starts, pauses, and skips without warning. If I'm listening to music through the Music app or Spotify (in my browser), the music will start and stop unpredictably, and will skip to different tracks. Youtube videos, other streaming videos, and DVDs played through the DVD Player app will pause randomly. FaceTime will close mid-call. The Music app will also occasionally open without being clicked on and immediately begin playing the first song in my library. The only (temporary) fix is to restart my computer.

I'm using wired headphones and have bluetooth turned off, so I don't believe it's a bluetooth issue. I tried updating my OS but the problem continued.

Does anyone have any advice? This is making my computer borderline unusable; I've been having to restart it multiple times a day.

Posted on Aug 23, 2026 11:50 AM

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Question marked as Top-ranking reply

Posted on Aug 25, 2026 5:39 AM

The fact that several unrelated apps are affected suggests that the issue may be occurring at the system level, but the exact cause isn't clear from the symptoms alone.


I would first unplug the headphones completely and test the Mac using its built-in speakers.


If the problem continues, start the Mac in Safe Mode by restarting while holding Shift.


If the problem disappears in Safe Mode, investigate software that loads during normal startup.


Because your 2017 MacBook Air is Intel-based, you can also try an SMC reset. Apple provides instructions for Intel Macs here: Apple Support — Reset the SMC.


It would also be worth testing with another keyboard, if available, and temporarily disconnecting other external devices.


Apple recommends disconnecting external accessories when troubleshooting hardware problems.


You can then run Apple Diagnostics. Shut down the Mac, turn it on, and immediately hold D until the diagnostic screen appears.


Apple provides the procedure here: Apple Support — Use Apple Diagnostics to test your Mac.


If you have installed third-party audio software or virtual audio drivers, check Audio MIDI Setup as well.


Apple's documentation is here: Apple Support — Audio MIDI Setup.


If the problem continues after these tests, particularly if it also occurs in Safe Mode and Apple Diagnostics reports an issue, having the Mac professionally diagnosed would be the next reasonable step.


Have the computer evaluated by the Professionals who have the Special Hardware Software and Expertise to diagnose the issue and offer possible solutions


Make an Appointment at the Apple Genius Bar or call 1 800 MyApple and have them evaluate the computer


Other location Call Centres 


 Contact Apple for support and service


Apple notes that Diagnostics can help identify potential hardware problems but does not test software conflicts. (support.apple.com)


I would not reinstall macOS yet.

2 replies
Question marked as Top-ranking reply

Aug 25, 2026 5:39 AM in response to theseatheseatheopensea

The fact that several unrelated apps are affected suggests that the issue may be occurring at the system level, but the exact cause isn't clear from the symptoms alone.


I would first unplug the headphones completely and test the Mac using its built-in speakers.


If the problem continues, start the Mac in Safe Mode by restarting while holding Shift.


If the problem disappears in Safe Mode, investigate software that loads during normal startup.


Because your 2017 MacBook Air is Intel-based, you can also try an SMC reset. Apple provides instructions for Intel Macs here: Apple Support — Reset the SMC.


It would also be worth testing with another keyboard, if available, and temporarily disconnecting other external devices.


Apple recommends disconnecting external accessories when troubleshooting hardware problems.


You can then run Apple Diagnostics. Shut down the Mac, turn it on, and immediately hold D until the diagnostic screen appears.


Apple provides the procedure here: Apple Support — Use Apple Diagnostics to test your Mac.


If you have installed third-party audio software or virtual audio drivers, check Audio MIDI Setup as well.


Apple's documentation is here: Apple Support — Audio MIDI Setup.


If the problem continues after these tests, particularly if it also occurs in Safe Mode and Apple Diagnostics reports an issue, having the Mac professionally diagnosed would be the next reasonable step.


Have the computer evaluated by the Professionals who have the Special Hardware Software and Expertise to diagnose the issue and offer possible solutions


Make an Appointment at the Apple Genius Bar or call 1 800 MyApple and have them evaluate the computer


Other location Call Centres 


 Contact Apple for support and service


Apple notes that Diagnostics can help identify potential hardware problems but does not test software conflicts. (support.apple.com)


I would not reinstall macOS yet.

Aug 23, 2026 12:34 PM in response to theseatheseatheopensea

Your Mac's behavior random media pausing, skipping, phantom play commands, and apps opening by themselves is usually caused by a stuck hardware media key, a faulty headphone jack sensor, or background daemon conflicts, rather than an operating system bug. 


Try and use it without headphones, if the issue does not persist it is caused by your headphones


If the issue persists, safe boot your Mac. if the issue is not persisting in safe mode then there is a piece of third party software that is causing this

Video and audio starting and stopping uncontrollably

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